Security for buyers

• Your financial information

  PayPal helps keep your transactions secure by not sharing your full financial information with sellers.

• 24/7 Monitoring

  We monitor transactions 24/7. That should help you rest easy.

• Secure technology

  Our encryption help keeps your online transactions guarded from start to finish.

• Fraud prevention

  Contact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. We'll never ask for sensitive information in an email.

• Dispute resolution

  If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.

• Purchase protection around the globe

  Buy or sell around the globe. We process 25 currencies in over 200 markets to make sending, spending, and selling simple and secure.

How does it work?

You bought credit for your favorite online game but never got it, you bought a book but got a DVD, you purchased an authentic brand but got a knockoff instead, your purchase arrived with major parts missing (that the seller didn’t disclose), or you ordered 3 items but only got 2. Just tell us- you’re covered in each instance!

• Items Not Covered

  Most purchases of products and services are covered except real estate, businesses, vehicles, custom-made items, industrial machinery, items equivalent to cash, anything you buy in person and items prohibited by PayPal’s Acceptable Use Policy. You must open any dispute within 180 days and your account has to be in good standing or you will not be covered.

• $0 liability

  We’ll email you a receipt confirming the payment whenever you pay with PayPal. If you receive an email for a payment you didn’t authorize, contact us immediately. We’ll act fast to secure your account and investigate.

• Full Refunds

  Our Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match the seller’s description, we’ll help you recover the full purchase price (up to $20,000), including shipping costs.