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Mariyah Pitts: “My experience with Heavy Duty Mobility was very pleasant.
I got an Afiscooter C for myself and an S model for my...
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Call 888-233-5563 to speak to a real human!

 

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Email
support@heavydutymobility.com
We aim to respond within 2 business hours.

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Returns & Warranty

Do you have a refund policy on mobility scooters?
How long after purchase can I cancel my order?

We offer a 100% refund on all orders cancelled within 24 hours of time of purchase (provided the item has not shipped).

If wishing to cancel, refund or exchange after 24 hours have passed, or after the item has shipped (even if within 24 hours), you can do so under the following conditions:

  • No longer than 14 days have passed from date of delivery to date of re-shipping
  • Item is unused and clean
  • Item is undamaged (excluding damages noted when signing for delivery)
  • Item is packaged in exactly the same way it came

We cannot return shipments in transit. Once an item has shipped, a delivery or delivery attempt will made. Return shipping is the responsibility of the customer, both for arranging the return, as well as its cost.

A 20% restocking fee will apply (20% of price advertised on website) as well as shipping charges in some instances.

Return shipping is the responsibility of the customer.

A Returns Authorization needs to be obtained by contacting our customer support.

This is not because we’re trying to make money on our customers, rather, our suppliers charge us even more than these fees for every return we have to make.

          PLEASE NOTE THESE CHARGES ARE INDUSTRY STANDARD, NO MATTER WHICH SITE YOU PURCHASE FROM

For this reason, we aim to make sure our customers are 100% satisfied with their purchases before buying, by answering all questions, giving all measurements, sharing videos etc.

Please note: White Glove Delivery fees are totally non-refundable after 24 hours of purchase.

Warranty

Which warranties do your mobility scooters come with?
What if my scooter breaks?
What is covered?
How long do warranties last?
Who do I contact if my scooter breaks?

Every item has a slightly different warranty policy, based on the brand that manufacturers the device. Whilst we are here to help you every step of the way in communicating with the manufacturer, at the end of the day it is the manufacturer who provides the warranty.

All warranties are for faults and malfunctions, not for general maintenance & checkup, nor for wear and tear.

All our mobility scooters, including heavy-duty, all-terrain, recreational, canopy, dual seat, are covered by two kinds of warranties: parts and/or in-home service. 

Mobility Scooter Parts Warranties:

In this case, the manufacturer will replace a faulty part by sending it to your address in the mail. Replacement parts are free under the specified timeframe. Should you require labor service, this would be at your cost, and we can normally help you find a local technician to do the job.

You may be asked to call in for a troubleshooting session so we can determine the part which is faulty. You might also be asked to provide images/videos.

Mobility Scooter In-home service warranty:

In this case the manufacturer will send a technician over to your home to repair your device, without you needing to go anywhere. Parts and labor are both free under the specified timeframe.

You may be asked to call in for a troubleshooting session so we can determine if a technician needs to be called out or there’s a simple fix. You might also be asked to provide images/videos.

If a technician is necessary, please bear in mind it can take a few days for them to come around, especially if you live in a rural area. This is not intended as an emergency service if you get stuck somewhere – in this case you should call 911 or emergency services. 

Please also note that due to fraudulent claims in the past, if a technician comes around and sees the claim is not legitimate, you may be asked to pay for the callout or risk voiding your warranty.

Which Mobility Scooter Brands offer Which Warranties?
How Long Does the Warranty Last?

Below is a general guideline of the warranties offered per brand, including timeframes. Exceptions may apply.

Brand/Make In Home Warranty 1ST YR COST 2ND YR COST 3RD YR COST Parts Warranty
Afiscooter/Afikim YES FREE FREE $199 1 YEAR
EV Rider NO 1 YEAR
Merits YES FREE $258 $474 1 YEAR
Shoprider YES FREE 1 YEAR
EWheels NO 1 YEAR
Enhance Mobility YES $89
$238 1 YEAR

Do you have a refund policy on mobility scooters?
How long after purchase can I cancel my order?

We offer a 100% refund on all orders cancelled within 24 hours of time of purchase (provided the item has not shipped).

If wishing to cancel, refund or exchange after 24 hours have passed or after the item has shipped, you can do so under the following conditions:

  • No longer than 14 days have passed from date of delivery to date of re-shipping
  • Item is unused and clean
  • Item is undamaged (excluding damages noted when signing for delivery)
  • Item is packaged in exactly the same way it came

A 20% restocking fee will apply (20% of price advertised on website) as well as shipping charges in some instances.

Return shipping is the responsibility of the customer.

A Returns Authorization needs to be obtained by contacting our customer support.

This is not because we’re trying to make money on our customers, rather, our suppliers charge us even more than these fees for every return we have to make.

For this reason, we aim to make sure our customers are 100% satisfied with their purchases before buying, by answering all questions, giving all measurements, sharing videos etc.

Please note: White Glove Delivery fees are totally non-refundable after 24 hours of purchase.

Warranty

Which warranties do your mobility scooters come with?
What if my scooter breaks?
What is covered?
How long do warranties last?
Who do I contact if my scooter breaks?

Every item has a slightly different warranty policy, based on the brand that manufacturers the device. Whilst we are here to help you every step of the way in communicating with the manufacturer, at the end of the day it is the manufacturer who provides the warranty.

All warranties are for faults and malfunctions, not for general maintenance & checkup, nor for wear and tear.

All our mobility scooters, including heavy-duty, all-terrain, recreational, canopy, dual seat, are covered by two kinds of warranties: parts and/or in-home service. 

Mobility Scooter Parts Warranties:

In this case, the manufacturer will replace a faulty part by sending it to your address in the mail. Replacement parts are free under the specified timeframe. Should you require labor service, this would be at your cost, and we can normally help you find a local technician to do the job.

You may be asked to call in for a troubleshooting session so we can determine the part which is faulty. You might also be asked to provide images/videos.

Mobility Scooter In-home service warranty:

In this case the manufacturer will send a technician over to your home to repair your device, without you needing to go anywhere. Parts and labor are both free under the specified timeframe.

You may be asked to call in for a troubleshooting session so we can determine if a technician needs to be called out or there’s a simple fix. You might also be asked to provide images/videos.

If a technician is necessary, please bear in mind it can take a few days for them to come around, especially if you live in a rural area. This is not intended as an emergency service if you get stuck somewhere – in this case you should call 911 or emergency services. 

Please also note that due to fraudulent claims in the past, if a technician comes around and sees the claim is not legitimate, you may be asked to pay for the callout or risk voiding your warranty.

Which Mobility Scooter Brands offer Which Warranties?
How Long Does the Warranty Last?

Below is a general guideline of the warranties offered per brand, including timeframes. Exceptions may apply.

Brand/Make In Home Warranty 1ST YR COST 2ND YR COST 3RD YR COST Parts Warranty
Afiscooter/Afikim YES FREE FREE $199 1 YEAR
EV Rider NO 1 YEAR
Merits YES FREE $258 $474 1 YEAR
Shoprider YES FREE 1 YEAR
EWheels NO 1 YEAR
Enhance Mobility YES $89
$238 1 YEAR
x

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We Ship to all 48 lower states of
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Please note: We do NOT ship outside the USA

Our aim is to save you money, not upsell!

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