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Fast Free Shipping - United States Lower 48 States

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Fast Free Shipping – United States Lower 48 Sates

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Shipping & Tracking

How much does shipping cost?

We offer free shipping.

SHIPPING COST: Free shipping on most orders.

Shipping is free on all items displayed on our website if you’re in the contiguous USA apart from select models. Shipping information and whether free shipping applies is clearly stated on each product page. 

Free Shipping includes major metro areas such as:

New York-Newark-Jersey City, NY-NJ-PA
Los Angeles-Long Beach-Anaheim, CA
Chicago-Naperville-Elgin, IL-IN-WI
Dallas-Fort Worth-Arlington, TX
Houston-The Woodlands-Sugar Land, TX
Washington-Arlington-Alexandria, DC-VA-MD-WV
Miami-Fort Lauderdale-West Palm Beach, FL
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD
Atlanta-Sandy Springs-Alpharetta, GA
Boston-Cambridge-Newton, MA-NH

Shipments to Alaska, Hawaii, Puerto Rico and other locations not in the contiguous USA are subject to additional shipping charges.

White Glove Delivery is at a charge – see each product’s “Options & Upgrades” section for the fee, generally around $259.

Delivery Procedure:

As soon as your item ships, we will send you an email containing a tracking link. Clicking on this link will allow you to track the shipping progress of your scooter.

It’s really important to inspect your delivery for damage.

What happens if my order is damaged?

  • When your scooter arrives, try not to sign any forms until you have opened the boxes and ascertained that everything is as it should be
  • If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
  • If your scooter is damaged in a way that the entire scooter needs to be replaced, just refuse the entire delivery.
  • If your scooter is damaged in a way that a spare part needs to be sent out and installed (eg a broken mirror), accept the delivery, and list any damaged items next to your signature
  • If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged

How do I book a delivery appointment slot for my mobility scooter?

The shipping company delivering your scooter will call you to arrange delivery. We will also give you their number so you can call them to preemptively arrange an appointment

What if I miss my delivery appointment slot for my mobility scooter?

If you miss your delivery appointment, the shipping company will usually take your scooter back to their local terminal in your area and try to reschedule an appointment. There is usually no charge for one extra appointment. Please contact us to keep us in the loop if you do miss your appointment so we can ensure the scooter isn’t sent all the way back to the place of origin.

What if my order for my mobility scooter hasn’t arrived by the time it was supposed to?

Especially since Covid, with truck driver shortage issues even worse than they were, your shipment might be delayed. If this happens, please call us, or the number of the shipping company we provide you with so you can get an update on your shipping status

Shipping Times

How long from the time of order until I get my mobility scooter?

Handling Time:

0-1 days (business days) for EV Rider, Enhance Mobility & many other non-customized orders
Up to 2 weeks for customized models

Shipping Time:

3 days (business days) for Fedex and UPS orders (EV Rider, Enhance Mobility & EZ Carrier products)
4-5 days (business days) for other orders

This very much depends on two factors: the stock status on the product page and how far you are from the warehouse your scooter ships out from. It could be as short as 2 business days or longer than 3 weeks if it’s a special order. Bear in mind, different colors of the same model can have different stock statuses. Also bear in mind that if you add certain customizations, these can increase the time it takes for the team to assemble your scooter at the warehouse.

Please call us for more details at 1-888-233-5563.

My scooter is showing a long lead time above. Why should I buy a scooter now if in any case I won’t get it right away?

Unfortunately, the way things are nowadays, with delays across the entire supply chain, if you wait until there is no lead time on your scooter, you might end up waiting forever. As soon as new stock comes in, it is assigned to orders that were already placed, sometimes weeks in advance. We don’t know how soon the situation will get better – and it may actually get worse before getting better again.For this reason, customers are placing their orders as soon as they are able, to be placed on the list for as soon as the next scooters are ready to ship.

Shipping State

How will my mobility scooter arrive, is any setup required?

If you chose standard, curbside delivery at checkout:

  • The shipping company will call you to schedule a delivery appointment – you don’t have to take the first day available – you can delay receiving your scooter for a couple of days if that works better for you. We will also provide you with their number so you can call to preemptively arrange an appointment, or incase they fail to call you
  • The shipping company will call you usually within an hour of delivery, to let you prepare yourself at the curbside nearest to your home
  • The truck (very often an 18-wheeler) will deposit your scooter on the curbside, on a wooden crate. For more info on unpacking, see the question below

If you chose White Glove Delivery at checkout:

  • The scooter will be sent to a technician in your area for setup. Once they have set it up (usually 1-2 business days), they will give you a call to arrange delivery.
  • You have paid for a premium service, so here you can really ask the tech to deliver at any time that suits you, delay for some time if you aren’t ready for delivery, etc. If in doubt, just call us at 1-888-233-5563
  • At the time of delivery appointment, the local technician will bring the scooter right into your house, wherever you want it. In most cases, the tech will be able to advise you on how to operate the scooter.

Shipping Method

Who will ship my mobility scooter?
Where will my mobility scooter ship from?

Your mobility scooter will always ship from a warehouse in the USA. Where exactly in the USA it will ship from depends on the brand of your scooter. For example, Afiscooters ship out of Daytona Beach, FL and CA, Pushpak Trikes from Sonoma, CA, Merits USA Scooters from Fort Myers, FL or CA.

Large mobility scooters are usually shipped by freight carriers, often including a freight train journey and then an 18-wheeler for the last leg, unless you choose white glove delivery.

How will my mobility scooter arrive – is any setup required?
Will the accessories ship together and installed on the mobility scooter?

If you choose white glove delivery, your scooter will be 100% ready to ride. With standard delivery, the scooter is pretty much assembled ready to ride, including batteries which are preinstalled. You just need to go through a few simple steps.

  • Your scooter will be boxed in cardboard and fastened with the use of tie-downs. We advise you to come prepared with a sharp pair of scissors/knife.
  • You can simply cut the cardboard box open, cut the tie downs and roll your scooter off the crate.
  • Your scooter will be partially charged, enough to ride it into your home for charging.
  • Note the wheels might have some air let out for safety during transit. You should top them up the the recommended pressure as per your owner’s manual.
  • The seat may be folded down. There will be a lever at the side of the seat allowing you to raise it.
  • Mirrors may need to be screwed into the handlebars.
  • Accessories such as rear baskets are not installed unless you chose white glove delivery.

How much does shipping cost?

Shipping is free on all items displayed on our website if you’re in the contiguous USA. Shipments to Alaska, Hawaii, Puerto Rico and other locations not in the contiguous USA are subject to additional shipping charges.

White Glove Delivery is at a charge – see each product’s “Options & Upgrades” section for the fee, generally around $249.

Delivery Procedure:

As soon as your item ships, we will send you an email containing a tracking link. Clicking on this link will allow you to track the shipping progress of your scooter.

It’s really important to inspect your delivery for damage.

What happens if my order for an Afiscooter S4 is damaged?

  • When your scooter arrives, try not to sign any forms until you have opened the boxes and ascertained that everything is as it should be
  • If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
  • If your scooter is damaged in a way that the entire scooter needs to be replaced, just refuse the entire delivery.
  • If your scooter is damaged in a way that a spare part needs to be sent out and installed (eg a broken mirror), accept the delivery, and list any damaged items next to your signature
  • If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged

How do I book a delivery appointment slot for my mobility scooter?

The shipping company delivering your scooter will call you to arrange delivery. We will also give you their number so you can call them to preemptively arrange an appointment

What if I miss my delivery appointment slot for my mobility scooter?

If you miss your delivery appointment, the shipping company will usually take your scooter back to their local terminal in your area and try to reschedule an appointment. There is usually no charge for one extra appointment. Please contact us to keep us in the loop if you do miss your appointment so we can ensure the scooter isn’t sent all the way back to the place of origin.

What if my order for my mobility scooter hasn’t arrived by the time it was supposed to?

Especially since Covid, with truck driver shortage issues even worse than they were, your shipment might be delayed. If this happens, please call us, or the number of the shipping company we provide you with so you can get an update on your shipping status

Shipping Times

How long from the time of order until I get my mobility scooter?

Handling Time:0-1 days (business days) for EV Rider, Enhance Mobility & many other non-customized orders

Up to 2 weeks for customized models

Shipping Time:

3 days (business days) for Fedex and UPS orders (EV Rider, Enhance Mobility & EZ Carrier products)

4-5  days (business days) for other orders
This very much depends on two factors: the stock status on the product page and how far you are from the warehouse your scooter ships out from. It could be as short as 5 business days or longer than 3 weeks in case of customizations. Bear in mind, different colors of the same model can have different stock statuses. Also bear in mind that if you add certain customizations, these can increase the time it takes for the team to assemble your scooter at the warehouse.

Please call us for more details at 1-888-233-5563.

My scooter is showing a long lead time above. Why should I buy a scooter now if in any case I won’t get it right away?

Unfortunately, the way things are nowadays, with delays across the entire supply chain, if you wait until there is no lead time on your scooter, you might end up waiting forever. As soon as new stock comes in, it is assigned to orders that were already placed, sometimes weeks in advance. We don’t know how soon the situation will get better – and it may actually get worse before getting better again. For this reason, customers are placing their orders as soon as they are able, to be placed on the list for as soon as the next scooters are ready to ship.

Shipping State

How will my mobility scooter arrive, is any setup required?

If you chose standard, curbside delivery at checkout:

  • The shipping company will call you to schedule a delivery appointment – you don’t have to take the first day available – you can delay receiving your scooter for a couple of days if that works better for you. We will also provide you with their number so you can call to preemptively arrange an appointment, or incase they fail to call you
  • The shipping company will call you usually within an hour of delivery, to let you prepare yourself at the curbside nearest to your home
  • The truck (very often an 18-wheeler) will deposit your scooter on the curbside, on a wooden crate. For more info on unpacking, see the question below

If you chose White Glove Delivery at checkout:

  • The scooter will be sent to a technician in your area for setup. Once they have set it up (usually 1-2 business days), they will give you a call to arrange delivery.
  • You have paid for a premium service, so here you can really ask the tech to deliver at any time that suits you, delay for some time if you aren’t ready for delivery, etc. If in doubt, just call us at 1-888-233-5563
  • At the time of delivery appointment, the local technician will bring the scooter right into your house, wherever you want it. In most cases, the tech will be able to advise you on how to operate the scooter.

Shipping Method

Who will ship my mobility scooter?
Where will my mobility scooter ship from?

Large mobility scooters are usually shipped by freight carriers, often including a freight train journey and then an 18-wheeler for the last leg, unless you choose white glove delivery.

How will my mobility scooter arrive – is any setup required?
Will the accessories ship together and installed on the mobility scooter?

If you choose white glove delivery, your scooter will be 100% ready to ride. With standard delivery, the scooter is pretty much assembled ready to ride, including batteries which are preinstalled. You just need to go through a few simple steps.

  • Your scooter will be boxed in cardboard and fastened with the use of tie-downs. We advise you to come prepared with a sharp pair of scissors/knife.
  • You can simply cut the cardboard box open, cut the tie downs and roll your scooter off the crate.
  • Your scooter will be partially charged, enough to ride it into your home for charging.
  • Note the wheels might have some air let out for safety during transit. You should top them up the the recommended pressure as per your owner’s manual.
  • The seat may be folded down. There will be a lever at the side of the seat allowing you to raise it.
  • Mirrors may need to be screwed into the handlebars.
  • Accessories such as rear baskets are not installed unless you chose white glove delivery.
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