4.8Get in touch with us
When you call Heavy Duty Mobility, a real person on our team picks up right away after a greeting, with no phone menu. Live chat opens with an automatic greeting, then a person on our team replies. Phone and live chat are staffed Monday to Friday, 8am to 5pm Eastern time. We have some weekend cover too, but replies can take longer then.
Phone
Call 1-888-233-5563 and a real person on our team picks up right away after a greeting. There is no phone menu to get through. We can help you choose a scooter, power wheelchair or cart, or sort out an order you already placed.
Live Chat
Start a live chat and a real person on our team replies. The chat opens with an automatic greeting, then one of us reads your message and answers it. During business hours we aim to reply within about 5 minutes.
Email support@heavydutymobility.com and we aim to reply within 2 business hours.
Contact Form
Fill in the contact form below and we aim to reply within 2 business hours.
By Mail
2093 Philadelphia Pike Claymont, DE 19703 United States
Contact Form
By giving us your phone number, you consent to being called and/or contacted by SMS
Thanks for contacting us! We will be in touch with you shortly.
Calls, chats and emails are answered by people on the Heavy Duty Mobility team. We sell heavy duty mobility scooters, power wheelchairs and motorized carts to customers across the US, and the same team helps you before and after you buy.
Heavy Duty Mobility LLC holds VA Federal Supply Schedule contract 36F79726D0036 on Schedule 65 II F (SAM UEI MBCPUJKLUJL1). Government buyers can find the contract details on our VA contract page.
Questions about reaching us
Will a real person answer the phone?
Yes. Call 1-888-233-5563 and a person on our team picks up right away after a greeting. There is no phone menu to get through.
Is the live chat a chatbot?
No. The chat opens with an automatic greeting, and then a person on our team reads your message and replies.
What are your hours?
Phone and live chat are staffed Monday to Friday, 8am to 5pm Eastern time. We have some weekend cover too, but replies can take longer then.
How fast will I hear back?
During business hours we aim to reply to a live chat within about 5 minutes, and to an email or the contact form within 2 business hours. Outside those hours, and on weekends, replies can take longer.
