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Meet the Team

Our team at Heavy Duty Mobility has years of experience in the mobility and medical industry. We understand that choosing the right mobility solution is an important decision, which is why we’re dedicated to providing exceptional customer service and honest advice.

This small and hands-on team is committed to helping you find the perfect solution for your mobility needs. With our personalized approach, you can feel confident that you’re getting the right information in a patient and helpful manner.

We prioritize expertise, trustworthiness, and transparency in all that we do. Our team members have direct experience in the mobility and medical industry, ensuring that you receive accurate and reliable information to help you make informed decisions.

Whether you’re looking for heavy-duty or all-terrain mobility scooters, wheelchair lifts, or other mobility solutions, we’re here to guide you through the process. 

Heavy Duty Mobility staff are here to provide you with the expertise and quality service you deserve.

Raphael Perlmann

Meet Raphael Perlmann, our highly experienced Customer Service Manager in the mobility scooter industry. With over four years of direct experience, Raphael has gained a deep understanding of the various models, features, and capabilities of mobility scooters. He is dedicated to providing exceptional customer service and has a passion for helping individuals make informed decisions about their mobility needs.

Raphael's commitment to customer service goes above and beyond regular business hours. He is always available to answer questions and address concerns, providing honest and transparent information to ensure that his customers have access to accurate and trustworthy advice. Raphael takes pride in helping his customers make the best decision for their mobility needs, ensuring a stress-free buying process.

As an expert in the mobility scooter industry, Raphael is well-versed in all the little details on heavy-duty and all-terrain mobility scooter models available on the market. He can guide you through questions related to the actual product, shipping, warranty, and post-sale service. Raphael's firsthand experience with these vehicles allows him to provide reliable and valuable insights, giving you confidence in your purchasing decisions.

Check out our Facebook Page, (Heavy Duty Mobility LLC), where Raphael continually posts updates and offers, as well as highlights top models for you to take a look at.

We're also proud of our excellent Google and Trustpilot reviews, which reflect and often directly refer to Raphael's commitment to providing exceptional service and advice.

If you have any questions, feel free to reach out to Raphael at [email protected] - he is always happy to help.


David Rakowsky provides the organizational brains without which the smooth operation we offer our customers wouldn't exist.

David has many years of experience in the medical industry. He has worked on designing durable medical equipment, so knows what disabled patients really look for and need to regain their independence and mobility.

David has also been instrumental in fighting for patients who were victims of poorly designed durable medical equipment, aiding them at every step throughout their legal process.

Working in accounts receivable accounts payable, and brainstorming the next best way to improve our customer experience, David can be reached at [email protected]

team member

Julie Cruz is an exceptional customer service representative at Heavy Duty Mobility, with years of experience in providing top-notch support to customers. She is highly regarded for her dedication, professionalism, and kindness, and she takes pride in making sure that all your needs are met with the utmost care and attention.

Julie works closely with our senior customer service manager, Raphael, to ensure that all our customers receive the highest quality service, whether they need assistance with technical issues, have questions about our products, or simply want to share their feedback with us. She is always willing to go the extra mile to help, and her trademark smile is always there to brighten your day.

Customers mention Julie by name in their positive reviews of our service, praising her for her helpfulness and attentiveness. At Heavy Duty Mobility, we are proud to have such a dedicated and talented representative on our team, and we are confident that Julie will exceed your expectations when it comes to customer service.

At Heavy Duty Mobility, we understand how important it is to provide exceptional service, and Julie is a prime example of our commitment to excellence. To get in touch with Julie and experience our outstanding customer service for yourself, please send an email to [email protected].

When she isn't busy helping a patient, Julie is tweeting out helpful information and special mobility scooter deals on the Heavy Duty Mobility Twitter page, where you can stay up to date with the latest mobility offers, new models on the market and recently published blogs.

For all enquires, we are at your service by phone, live chat, email and support form.

To reach out to us, please visit the Contact Us page.


The Heavy Duty Mobility Mission

Our end goal will always be bringing back fun and mobility to those that need it. Whether you are elderly or struggling with mobility, we want you to regain the feeling of the wind in your hair and sunshine on your face.

A mobility scooter can really be a point of freedom and way to escape being trapped indoors which happens to far too many people. If you feel confined in your home and long to hit the road, but haven’t got the ability to drive, a mobility scooter is a perfect choice. And if you plan on going on grass, gravel, bumpy sidewalks and roads, or just want a luxury, snazzy-looking model, Heavy Duty Mobility is your #1 choice!