4.8
Would've loved not to have any issues with my new scooter, but knowing Raphael was on my side, helping me anytime there was an issue to get the problem fixed was a huge blessing.
What happened
Gayla lives in Seattle and wanted a kind of scooter not every store carries, so she shopped online. She was unsure about having a scooter shipped across the country, so she talked it through with Raphael before she ordered.
The scooter arrived with a torn seat. Raphael worked it out with the maker and a new seat was sent to her.
A couple of months later a wheel started making a noise. Gayla called Raphael again, and he stayed with the maker until it was fixed.
In their words
Gayla S.May 16, 2023
Top shelf, customer service,
Found the type of Scooter. I wanted to buy online not everyone has the kind of scooter. I have . Talked to Raphael Perlmann about the scooter I wanted. I was a little hesitant at first because they were from Florida. After talking to Raphael I felt a much more comfortable about the idea of having a scooter shipped all across the country am in Seattle WA.
The scooter arrived,in shipping and had a torn seat. Ops Raphael took care of the problem got me a new seat ASP negotiated with the makers of my scooter.for me.
Couple months into having my scooter. I had an issue with the wheel making a noise..
Called my dealer Raphael he worked tirelessly negotiating with the maker of the Scooter to make sure the issue got fixed .
Would’ve loved not to have any issues with my new scooter, but knowing Raphael was on my side, helping me anytime there was an issue to get the problem fixed was a huge blessing.
Raphael Perlmann Has restored my faith in Customer service .
So many companies sell your product and then they don’t care they got their money !
Not that way at heavy mobility scooters store .
I have seen that this company and Raphael Perlmann cares about their customers after the sell.
I will recommend to my mother and any other family member, and friend to order a scooter from Raphael Perlmann ..:
His care and consideration for me and my Scooter has definitely restored my faith and Customer service .
The quality of customer service I receive from him is a wonderful change from the type of customer service I get from businesses I work with and give money to every month .
Other companies couldn’t learn something from this man and heavy mobility Scooter about Customer service .
Thank you
Raphael Perlmann For the caring you show your customers .
Top shelf customer service .
For help or a complaint, call 1-888-233-5563 or email [email protected].
