Raphael made what could have been a complicated purchase feel straightforward and comfortable from beginning to end.
What happened
Andrew was buying a mobility scooter for his father in law, a purchase that could have been complicated.
Raphael took the time to understand what they needed and helped them choose the right scooter instead of pushing a sale.
Andrew says it felt straightforward and comfortable from beginning to end, and he tells others to ask for Raphael by name.
In their words
Andrew B.August 27, 2026
I cannot say enough good things about Raphael Perlmann and Heavy Duty Mobility. I purchased a mobility scooter for my father-in-law, and Raphael made what could have been a complicated purchase feel straightforward and comfortable from beginning to end.
What impressed me most was the level of personal attention. Raphael clearly understands that when you are buying mobility equipment for a parent or loved one, you are not simply purchasing a product—you are trying to give someone greater independence, comfort, and quality of life. He treated the purchase with exactly that level of importance.
Raphael was knowledgeable, professional, patient, and genuinely interested in making sure we were making the right decision rather than simply making a sale. That kind of customer service has become increasingly difficult to find.
I would recommend Heavy Duty Mobility without hesitation, and I would specifically recommend asking for Raphael Perlmann. When a company earns your confidence on a purchase this important, they deserve to be recognized for it.
Five stars—an exceptional experience.
For help or a complaint, call 1-888-233-5563 or email [email protected].














