4.8Heavy Duty Mobility in facts
Heavy duty scooters and power chairs, picked for you by people who pick up the phone.
1-888-233-5563
Who we are
Heavy Duty Mobility LLC sells heavy duty mobility scooters, power wheelchairs, lifts and motorized carts online to customers in the United States. Founder Raphael Perlmann started selling mobility equipment in 2018 and formed the company in Delaware in 2021. Products ship new from the manufacturer, and a small team answers the phone, helps you choose the right model and stays your contact after delivery.
- Heavy Duty Mobility LLC
- 2093 Philadelphia Pike, Claymont, DE 19703
- United States only
Proof
- VA contract36F79726D0036Federal Supply Schedule 65 II F, SAM UEI MBCPUJKLUJL1.VA contract page
- Delaware companyFile 6441621Heavy Duty Mobility LLC, formed December 2, 2021.Search the register
- GSA listingSIN F-3Schedule 65 II F Patient Mobility Devices.GSA eLibrary
- Shoprider dealerCode HEA060Authorized dealer, listed on the Shoprider provider locator.Provider locator
- Afikim dealerAuthorizedAuthorized dealer, listed on the Afiscooter dealer locator.Dealer locator
- BBBBusiness profileHeavy Duty Mobility LLC on the Better Business Bureau.BBB profile
After you buy
- FreeShippingTo the lower 48 on most products, straight from the maker.
- $250 to $600White gloveA local shop assembles it and brings it inside.
- We file itWarrantyWe file the claim with the maker and stay your contact.
- 14 daysReturnsTo ask for a return. Damaged or wrong items cost you nothing.
- 3 waysFinancingKlarna, PayPal Credit or Affirm at checkout.
- FreeFit checkCall before you order. Measurements, videos, lift and hitch.
How it works
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1
Call us
A free fit check before you order. Measurements, videos and a lift and hitch check.
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2
Order
Pay by card, or over time with Klarna, PayPal Credit or Affirm.
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3
Ships new
Straight from the manufacturer. Free to the lower 48 on most products.
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4
Delivery
Curbside freight, or white glove with setup inside your home.
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5
After you buy
We file warranty claims with the maker for you and stay your contact.
Team
Raphael Perlmann
Helps you choose a model and answers questions on the product, shipping, warranty and service after the sale.
Named by customers in Trustpilot reviews since 2023
Point of contact on our VA contract
raphael@heavydutymobility.com
David Rakowsky
Accounts and operations
Runs accounts receivable and payable and the back office that keeps orders moving.
davidr@heavydutymobility.com
Julie Lawson
Customer service
Works with Raphael on orders, tracking and questions after you buy.
Named by customers in Trustpilot reviews in 2023 and 2024
support@heavydutymobility.com
Brands
All brands
Authorized dealer for Afikim Afiscooter, Bangeran, EK Tech, Enhance Mobility, EV Rider, EZ Carrier, EZRaider, Forcemech, GIO, Golf Skate Caddy, Green Transporter, Merits, MIA Dynamics, Outrider USA, Porto Mobility, RMB EV, Robooter, Shoprider, SuperHandy
Afiscooter
Afiscooter S4
All Afiscooter
Merits
Silverado Extreme
All Merits
MIA Dynamics
FOUR X4
All MIA Dynamics
Enhance Mobility
iMOVE AirCarbon
All Enhance Mobility
EZ Carrier
EZCL Electric Lift
All EZ Carrier
EV Rider
Transport Plus
All EV Rider
SuperHandy
GoRide 2
All SuperHandy
Questions
- Who is Heavy Duty Mobility?
- Heavy Duty Mobility LLC is a Delaware company that sells heavy duty mobility scooters, power wheelchairs, lifts and motorized carts online to customers in the United States. It was founded by Raphael Perlmann.
- How long have you been selling?
- Since 2018. Raphael Perlmann started selling mobility equipment in 2018 and formed Heavy Duty Mobility LLC in Delaware on December 2, 2021.
- Where are you based?
- Heavy Duty Mobility LLC, 2093 Philadelphia Pike, Claymont DE 19703. Call us at 1-888-233-5563.
- Do you ship outside the United States?
- No. We sell to the United States only. Shipping is free to the lower 48 states on most products. Alaska, Hawaii and Puerto Rico ship at an extra charge, ordered by phone.
- Do you sell to the VA and government buyers?
- Yes. Heavy Duty Mobility LLC holds VA Federal Supply Schedule contract 36F79726D0036 on Schedule 65 II F, SAM UEI MBCPUJKLUJL1.
- Which brands are you an authorized dealer for?
- We hold a written dealer agreement with Afikim Afiscooter, Bangeran, EK Tech, Enhance Mobility, EV Rider, EZ Carrier, EZRaider, Forcemech, GIO, Golf Skate Caddy, Green Transporter, Merits, MIA Dynamics, Outrider USA, Porto Mobility, RMB EV, Robooter, Shoprider and SuperHandy. Shoprider lists us on its provider locator with dealer code HEA060. Every product ships new from the manufacturer.
- Who handles a warranty claim?
- The manufacturer gives the written warranty. We file the claim with the maker for you and stay your contact until it is fixed.
- What is your return policy?
- Cancel a stock item within 24 hours for a full refund. Return most unused items within 14 days of delivery. A change of mind return has a 20 percent restocking fee and you pay the return freight. A damaged, wrong or faulty item costs you nothing to send back.
- How do I reach a person?
- Call 1-888-233-5563 or email support@heavydutymobility.com. Live chat replies in about 5 minutes and email within 2 business hours.
Talk to us
1-888-233-5563- support@heavydutymobility.com
- Live chat in about 5 minutes, email within 2 business hours
- Heavy Duty Mobility LLC, 2093 Philadelphia Pike, Claymont, DE 19703
- We sell to the United States only
