ScootaTrailer Vehicle Trailer For Mobility Scooters

We aim to give you a selection of premium, US-made items that will withstand time. You can get cheaper lifts, carriers and ramps on sites like Amazon, made abroad. If you prefer a cheaper item, we are happy to help you find a cheaper item on another site to go with your scooter.

To purchase over the phone, simply call our toll-free number 1-888-233-5563 and we can help you from there. If you are sure about the model you want, all we would need is your payment method (easiest is credit card or cash/checking account card) and your shipping address. If you aren’t quite sure which model to choose, we can offer suggestions and advice to your heart’s content - until you’re perfectly satisfied.

After your order for the ScootaTrailer is placed, you will see a screen that looks like this one: You will also receive an email confirmation, detailing the item you brought and the price you paid. The email will come from: support@heavydutymobility.com. Your email confirmation will contain instructions regarding delivery, please read these carefully. As soon as your item ships, we will send you an email containing a tracking link. Clicking on this link will allow you to track the shipping progress of your ScootaTrailer.

This item can ship out as soon as the same business day the order is placed. Once shipped out, you can expect a transit time 4-5 business days. Please note these are indicative times and can vary based on how far you are from the supplier warehouse and the volume of orders being received. Also note that upgrades or extra accessory additions to your order may require extra time for installation.

Covid has dealt a horrible blow to pretty much every industry on the planet. Right from mining materials to processing them to the factories that produce parts, shipping and freight companies - at every stage of the chain there are workforce shortages and severe delays.

We are available by:

Phone: Call 1-888-233-5563 to speak to a real human!

Live Chat: Click HERE to speak to a live agent - not a robot.

Email: support@heavydutymobility.com - we aim to respond within 2 business hours.

By our contact form.

Especially since Covid, which made the truck driver shortage issue even worse than it was, your shipment might be delayed. If this happens, please call us 1-888-233-5563, or the number of the shipping company we provide you with so you can get an update on your shipping status.

• When your item arrives, do not sign any forms until you have opened the boxes and ascertained that everything is as it should be.
• If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
• If your item is damaged in a way that the entire item needs to be replaced, just refuse the entire delivery.
• If your item is damaged in a way that a spare part needs to be sent out and installed, accept the delivery, and list any damaged items next to your signature.
• If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged.

If your product malfunctions, please contact us. Will will assist you with warranty claims by contacting the manufacturer.

This product is covered by a one-year warranty from the manufacturer. Please contact us for further details.

After the warranty period, you are still welcome to contact us at any time.

Parts are available through us or the manufacturer, though you will be charged for these, it might take significant time, and we can't guarantee ScootaTrailer will have the part you need.

If you need someone to install parts or for other labor services, local technicians are available throughout the contiguous USA , at your cost.

Contact us for help finding a tech, or for more details.

Yes, returns are possible. Please see our returns policy.