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EV-Rider VitaXpress Heavy-Duty Mobility Scooter

Stock: See Stock

$3,795

-13%
(2 customer reviews)

Stock: See StockIn Stock
Stock status can change very rapidly - an item might come back in stock before we update this or might have sold out.


We highly recommend you call or chat with us for a 100% stock status.

Rear Soft Monster Storage Bag
Rear Soft Oxygen Tank Holder
Rear Soft Walker Holder
Rear Soft Cane and Crutch Holder
Product total
Options total
Grand total
Need help? Our mobility experts are here to help by call or chat

Videos

Quick Overview

Key Features of the VitaXpress

  • High end load capacity of up to 350 lbs.
  • Top quality front and rear suspension system offers smooth ride
  • 750W 4 pole motor with dual 12V80Ah batteries
  • Adjustable armrests and seating with swivel function for ideal comfort
  • Only 26” overall width - ideal for commercial indoor, and outdoor use
  • Four 13” wheels with 3” ground clearance designed for various terrains
  • Travel up to 25 miles on single charge at 7.5mph max speed
  • Full led lighting package including headlight, turning signals, and hazard lights
  • Sleek, modern appearance and ergonomic controls
  • Adjustable tiller system for maximum usability

A Look at the Vita Xpress

EV Rider focuses a lot of their design attention on the aesthetic of their mobility devices. However, this technology driven marvels are not simply about looks either. The Vita Xpress is the newest in the EV Rider lineup and it is turning heads for its unique design concept, updated appearance, and a variety of other amazing features that makes this mobility scooter among the top designs for the year. The Vita Xpress offers substantial stability with a 4 wheel configuration and its 13” wheels offer a full 3” ground clearance for a variety of terrains. Sure-grip pneumatic tires contend with various ground surfaces while the dual suspension system enables the rider to remain completely comfortable. Upon looking at the Vita Xpress you will notice a unique style to the turning signals, rear lights, and headlight. This allows the device to stand out in the crowd of other available mobility scooters, but make no mistake about it, the entire lighting package is fully functional and ready for night time driving. With a top speed of 8mph and the added torque provided from the 4 pole motor configuration, the Vita Xpress offers substantial versatility and dependability throughout every journey. Comfort has not been overlooked in this device either. Breathable fabric on the orthopedic rated captain’s chair provides a comfortable ride experience no matter how hot the weather is outside. When in indoors in supermarkets and the like and in tight spaces, the small 26” width of the Vita Xpress ensures you can always maneuver easily.

Adjustable Features for Added Comfort

No two mobility challenged individuals are made exactly the same, but no matter how short, tall, or rotund you may be, the Vita Xpress can be your constant mobility companion. A total weight capacity of 350lbs. allows the unit to accommodate a range of sizes without limiting the usability of the Vita Xpress. The 3” ground clearance is substantial enough for moving across most terrains with ease and adjustable features make the device even more user friendly. Firstly, notice the orthopedic seat onboard the Vita Xpress. Apart from breathable fabric and a supportive seat structure, the captain’s chair can be adjusted forward or backwards to accommodate a range of occupant heights. Secondly, the seat swivels for easy access to the mobility scooter, but adjustability does not end there. The tiller onboard the Vita Xpress is also fully adjustable, so you can find the right angle for the most comfortable ride experience.

Full Lighting Package and Various Safety Features

Safety is a key ingredient in a well designed mobility device. The Vita Xpress is designed not merely to be strikingly beautiful with a modern appearance, but is among the safest mobility scooters as well. Safety features such as a bright headlight, blinkers, and hazard lights ensure the rider can see and be seen by others even when the sun goes down. Additionally, the audible response from the horn and backup indicator provides additional safety to the rider. The Vita Xpress is also enhanced with a smart braking system that allows you to easily stop on steep downgrades and the addition of a variable speed function helps you manage the pace of the mobility device. The Vita Xpress is designed to assist with every aspect of your mobility needs making it possible for you to maintain your valued independence.

Are There Any Complicated Controls?

One of the unfortunate aspects of many technology based devices is the complicated nature of their use. However, the Vita Xpress is designed to be easy to use for everyone. An easy to read LED screen and switch system allows you to pilot the Vita Xpress with ease without any complicated controls.

Specifications

ALL Vita Express mobility scooter SPECIFICATIONS

Weight Capacity 350 lbs
Max Speed 7.5MPH/h
Motor 750 Watt 4-Pole
Controller Rhino2-120A
Battery 12V / 80Ah x 2
Legroom – Floorboard Length x Width 14” x 20”
Charger 5 Amp Off-Board
Arms Adjustable
Travel Distance Up to 25 miles
Seat Size 20″
Height 53″
Width 26″
Length 55″
Weight W/ Batteries 258 lbs
Ground Clearance 3″
Drive Wheel 13″ Front, 13" Rear
Climbing Angle 10 degrees (18%)

How fast does the Vita Express go?

At full speed, you can reach 7.5 mph top speed.

If a faster top speed is important to you, please check out our collection of recreational mobility scooters, pre-selected for faster speeds.

How long do the Vita Express batteries last per charge? How many years of use can I get out of the batteries?

Battery running time per charge is measured in miles as opposed to time i.e. how many miles can a fully charged set of batteries take the scooter?

The answer depends on the user’s weight as well as the kind of terrain the scooter is operated upon.

Please take these manufacturer figures with a grain of salt, bearing in mind manufacturers may test their scooters in optimum conditions you won’t find in real life.

For a Vita Express mobility scooter, the batteries last: up to 25 miles.

The lifetime of your Vita Express batteries is approximately 2 years, but very much depends on how much you use your scooter and whether you take good care of your batteries.

The cost of replacing a set of Vita Express batteries is approximately $429

What kind of batteries are used in the Vita Express?

This mobility scooter uses sealed lead acid (SLA) batteries. These batteries are maintenance free, meaning you don’t need to add water to them or anything like that.

They happily stay under their shroud for the duration of their lifetime and you shouldn’t need to do anything to them at all.

Lithium-ion batteries are not used, primarily due to cost. With batteries expiring after 2-3 years, the cost of replacing lithium batteries for a machine this size would run into several thousand dollars, vs. gel-cell which is more around the $500 mark.

Will the Vita Express seat fit me?

This scooter’s seat width is 20”.

This is a great seat size for most people and is more generous than most standard/travel mobility scooters.

If in doubt, we recommend measuring a chair in your house that you're comfortable on, to compare sizes.

How much weight can the Vita Express carry?

The weight capacity of the Vita Express mobility scooter is 350 lbs.

What kind of ground clearance does the Vita Express have? Is it good for paths and trails?

The Vita Express has 3 inches of ground clearance. It will cope on grass, gravel and dirt paths, but there are other mobility scooters which would perform better in this area.

Explore our all-terrain mobility scooter collection.

How big is the Vita Express? Will it fit indoors and how sharp does it turn?

The Vita Express mobility scooter is a large mobility scooter. You can drive it indoors to keep it safe and leave it close to the front door.

As far as stores are concerned, you can use it in large stores such as Walmart and in malls, but it may not fit in smaller supermarkets.

The Vita Express mobility scooter has a turning radius of 49”.

Options & Upgrades

Accessories

How do I add accessories to the Vita Xpress? Which Accessories are available?

A full list of accessories can be seen in the options and upgrades for this product HERE.

Do you offer any free accessories with the Vita Xpress?

Yes! We offer an armrest saddle bag free with every EV Rider purchase.

Will the accessories ship together and installed on the EV Rider Vita Xpress?

With standard delivery, accessories are not assembled on the scooter at time of delivery. With white glove delivery, EV Rider accessories will be attached and Diestco accessories can be attached by request.

How to Purchase & What's Included

Why are mobility scooters so expensive?

We sell all our scooters at the minimum price (MAP) the manufacturer allows us to advertise for. If we advertise for cheaper, we could be prosecuted. This means we are cheaper or at the same price as all dealers complying with the rules. If you find another site selling for cheaper, we will price match, so long as they are within MAP. Scooters can be expensive because of the following reasons: The recent skyrocketing of shipping prices, coupled with rising inflation, have made these scooters significantly more expensive than they were, say one year ago.

Does Medicare/Medicaid or private insurance help pay for the EV Rider VitaXpress?

Many heavy-duty/recreational mobility scooters do not qualify as medical devices under Medicare/Medicaid and private insurance strict rules. Though you might be disabled and using the device in a full medical sense, Medicare/Medicaid and private insurance seem to want to save as much money as they can, and do so by making the rules about which models qualify very strict. You might have spent significant time trying to find a Medicare/Medicaid provider online, to no avail. This is because it’s actually very hard for dealers to become Medicare providers, again making it hard for patients to get free scooters, again saving the insurance money. We don’t work with Medicare. We also do not bill private insurances directly. Some private insurances may reimburse you outside of Medicare’s framework. To check if your insurer does this, we recommend contacting them directly and asking. If they say yes, we’re happy to provide invoices/proof of purchases so you can get your money back from your insurer. Here’s a full disclaimer with regard to Medicare/Medicaid: Notice to Medicare/Medicaid Beneficiaries. Medicare will pay for medical equipment and supplies only if a supplier has a Medicare supplier number. Heavy Duty Mobility does not have a Medicare supplier number. Medicare will not pay for any medical equipment and supplies we sell or rent to you. You will be personally and fully responsible for payment.

What do I need to do to purchase the EV Rider VitaXpress online/over the phone?

To purchase over the phone, simply call our toll-free number 1-888-233-5563 and we can help you from there. If you are sure about the model you want, all we would need is your payment method (easiest is credit card or cash/checking account card) and your shipping address. If you aren’t quite sure which model to choose, we can offer suggestions and advice to your heart’s content - until you’re perfectly satisfied.

What happens after my order for the EV Rider VitaXpress is placed?

After your order for the Vita VitaXpress is placed, you will see a screen that looks like this one:
You will also receive an email confirmation, detailing the item you brought and the price you paid. The email will come from: support@heavydutymobility.com. Your email confirmation will contain instructions regarding delivery, please read these carefully. As soon as your item ships, we will send you an email containing a tracking link. Clicking on this link will allow you to track the shipping progress of your scooter. If you chose standard, curbside delivery at checkout: The shipping company will call you to schedule a delivery appointment - you don’t have to take the first day available - you can delay receiving your scooter for a couple of days if that works better for you. We will also provide you with their number so you can call to preemptively arrange an appointment, or incase they fail to call you. The shipping company will call you usually within an hour of delivery, to let you prepare yourself at the curbside nearest to your home. The truck (very often an 18-wheeler) will deposit your scooter on the curbside, on a wooden crate. For more info on unpacking, see the question below “How does my product arrive, is any setup required?” If you choose White Glove Delivery at checkout: The scooter will be sent to a technician in your area for setup. Once they have set it up (usually 1-2 business days), they will give you a call to arrange delivery. You have paid for a premium service, so here you can really ask the tech to deliver at any time that suits you, delay for some time if you aren’t ready for delivery, etc. If in doubt, just call us at 1-888-233-5563. At the time of delivery appointment, the local technician will bring the scooter right into your house, wherever you want it. In most cases, the tech will be able to advise you on how to operate the scooter.

What comes included/free with the EV Rider VitaXpress?

  • Batteries are included.
  • Standard shipping is free.
  • Your scooter comes with a charger.
  • We also offer a free armrest saddle bag!

Financing & Monthly Payments

We are currently partnered with PayTomorrow so you can pay for your scooter in monthly instalments or choose a lease-to-own plan. You can see the minimum amount per month, above, next to the price of the scooter. It’s a simple online process, usually with an instant eligibility response, but many less tech-savvy customers prefer help over the phone.

Contact us by calling our toll-free number 1-888-233-5563 or by live chat with one of our agents by clicking here.

Shipping, Warranty & Returns

Shipping

How long from the time of order until I get my Vita Xpress mobility scooter?

This very much depends on two factors: the stock status above and how far you are from Florida, where most Vita Xpress mobility scooters ship out from. Bear in mind, different colors of the same model can have different stock statuses. The stock status for this scooter can be seen just under the product title at the top of the page.
  • This item can ship out as soon as the same business day the order is placed. Once shipped out, you can expect a transit time 4-5 business days.Please note these are indicative times and can vary based on how far you are from the supplier warehouse and the volume of orders being received. Also note that upgrades or extra accessory additions to your order may require extra time for installation.
  • If a Vita mobility scooter is showing LEAD TIME with a number of weeks indicated, the estimated ship out time is that lead time plus standard ship out and transit time indicated in the paragraph above.

    You can always contact us for more details at 1-888-233-5563 or live chat with an agent by clicking here.

    Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as having a lead time, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as having a lead time.

  • If a Vita mobility scooter is showing OUT OF STOCK above, please contact us for more details. You can call us at 1-888-233-5563 or live chat with an agent by clicking here.

    Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as out of stock, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as in stock.

Why are there such long lead times on some mobility scooters?

Covid has dealt a horrible blow to pretty much every industry on the planet. Right from mining materials to processing them to the factories that produce parts, shipping and freight companies - at every stage of the chain there are workforce shortages and severe delays.

My Vita Xpress mobility scooter is showing a long lead time above. Why should I buy a scooter now if in any case I won’t get it right away?

Unfortunately, the way things are nowadays, with delays across the entire supply chain, if you wait until there is no lead time on your scooter, you might end up waiting forever. As soon as new stock comes in, it is assigned to orders that were already placed, sometimes weeks in advance. We don’t know how soon the situation will get better - and it may actually get worse before getting better again.

For this reason, customers are placing their orders as soon as they are able, to be placed on the list for as soon as the next scooters are ready to ship.

Where will my Vita Xpress mobility scooter ship from?

Vita mobility scooters generally ship from the main warehouse in Fort Myers, Florida.

Who will ship my Vita Xpress mobility scooter?

Vita are almost always shipped by R&L Carriers - a freight and trucking company. In most instances, your scooter is delivered by 18-wheeler, unless you choose white glove delivery.

How does the Vita Monster mobility scooter arrive – is any setup required?

If you choose white glove delivery, your scooter will be 100% ready to ride. With standard delivery, the scooter is pretty much assembled ready to ride, including batteries which are preinstalled. You just need to go through a few simple steps.
  • Your scooter will be boxed in cardboard and fastened with the use of tie-downs. We advise you to come prepared with a sharp pair of scissors/knife.
  • You can simply cut the cardboard box open, cut the tie downs and roll your scooter off the crate.
  • Your scooter will be partially charged, enough to ride it into your home for charging.
  • Note the wheels might have some air let out for safety during transit. You should top them up to the pressure recommended by the manufacturer in the user’s manual.
  • The seat may be folded down. There will be a lever at the side of the seat allowing you to raise it.
  • The tiller may be folded down too. Simply move the tiller into position as per the manual instructions, allowing you to raise it to driving position.
  • Mirrors may need to be screwed into the handlebars.

Warranty

Who can I contact post-sale with questions on my Vita Xpress mobility scooter?

We are available by:

Phone: Call 1-888-233-5563 to speak to a real human!

Live Chat: Click HERE to speak to a live agent - not a robot.

Email: support@heavydutymobility.com - we aim to respond within 2 business hours.

By our contact form.

How do I book a delivery appointment slot for my Vita Xpress mobility scooter?

The shipping company delivering your scooter will call you to arrange delivery. We will also give you their number so you can call them to preemptively arrange an appointment.

What if I miss my delivery appointment slot for my Vita Xpress mobility scooter?

If you miss your delivery appointment, the shipping company will usually take your scooter back to their local terminal in your area and try to reschedule an appointment. There is usually no charge for one extra appointment. Please contact us to keep us in the loop if you do miss your appointment so we can ensure the scooter isn’t sent all the way back to the place of origin.

What if my order hasn’t arrived by the time it was supposed to?

Especially since Covid, which made the truck driver shortage issue even worse than it was, your shipment might be delayed. If this happens, please call us 1-888-233-5563, or the number of the shipping company we provide you with so you can get an update on your shipping status.

What happens if my order for an Vita Xpress mobility scooter is damaged?

  • When your scooter arrives, do not sign any forms until you have opened the boxes and ascertained that everything is as it should be.
  • If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
  • If your scooter is damaged in a way that the entire scooter needs to be replaced, just refuse the entire delivery.
  • If your scooter is damaged in a way that a spare part needs to be sent out and installed (eg a broken mirror), accept the delivery, and list any damaged items next to your signature.
  • If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged.

What happens if my Vita Xpress mobility scooter breaks down?

If your scooter malfunctions, please contact us.

Sometimes we are able to troubleshoot with you over the phone to fix the issue. In other cases, it’s a matter of shipping out a simple part, say if a knob needs replacing, under warranty conditions.

If this does not work, for this scooter, diagnosing is the customer’s responsibility and you might have to hire a technician to identify the fault. Once the fault is identified, a replacement part will be shipped out if under warranty. Installing the part is once again the customer’s responsibility. Please checkout our Afiscooters collection page - these scooters come with a more comprehensive warranty including free labor diagnosing and repairs.

Do I call you or the manufacturer if my Vita Xpress mobility scooter breaks down?

Contact us before contacting the manufacturer.

How long does the warranty on Vita Xpress mobility scooter last for? What’s included/excluded from the warranty?

This mobility scooter is covered by a one-year parts warranty by the manufacturer. This not not include labor. Please check out our Afiscooters collection page - these scooters each come with a 2-year free in-home warranty.

What can I do after the warranty period? Can I get spare parts for Vita Xpress mobility scooters? Who repairs these scooters and where?

After the warranty period, you are still welcome to contact us at any time.

Parts are available through us or the manufacturer, though you will be charged for these.

If you need someone to install parts or for other labor services, local technicians are available throughout the contiguous USA , at your cost.

Contact us for help finding a tech, or for more details.

Returns

What if I don't like my Vita Xpress mobility scooter? Can I return or exchange it?

Yes, returns are possible. Please see our returns policy.

Documentation, Manuals & Safety

Documentation

Safety

Do I need vehicle insurance to ride the Vita Xpress mobility scooter as is needed with a motor vehicle?

Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told this scooter does not need insurance.

May the Vita Xpress mobility scooter be driven on the road?

Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told that since this mobility scooter is used by and designed for disabled people, it may be ridden on the road where situations call for it.

May the Vita Xpress mobility scooter be driven on pedestrian sidewalks?

Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told that since this mobility scooter is used by and designed for disabled people, it may be ridden on pedestrian sidewalks, as long as this is done within reason.

This means riding at a safe speed where others are around and being considerate of the other users that share the sidewalk.

How can I avoid my Vita Xpress mobility scooter from being stolen?

  • Your Vita Xpress mobility scooter comes with a unique ignition key, and much like a car, cannot be started without it.
  • You can easily attach a motion alarm which is triggered if someone moves the scooter whilst it’s locked. For more information on these alarms, please call us at 1-888-233-5563.
  • You can also purchase a GPS tracker which beams the current location of your scooter wherever it is. This way, even if a thief takes your scooter, you and the police can track its exact location.
  • It’s best to store your scooter indoors if you’re able to do so.

Does the Vita Xpress mobility scooter have lights for nighttime riding? Does it have turn signals?

Yes, this mobility scooter comes with a full lighting package – a powerful headlight - rear lights as well as front - and rear turn signals. Riding in the dark isn’t for everyone though and you should carefully consider the safety of doing this in your area, even with a full lighting package on your scooter.

Daily Operation & Transportation

Daily Operation

Is the Vita Xpress mobility scooter easy to drive? How does acceleration work? How does braking work?

The Vita Xpress mobility scooter is super easy to drive and control.

Remember, this is a scooter which was designed from scratch for seniors and those with disabilities. It takes into account that you might have slower reaction times and has automatic braking whenever you let go of the throttle.

It also features slow-speed mode for confined areas or whilst you’re building up your driving skills and want to go a little slower.

Acceleration/reverse is achieved by a lever in the handlebars, and braking is automatic when you let go of the brakes.

Due to the safety automatic brakes which kick in every time you let go of the throttle, your driving might seem a little jerky at first, but most people catch on very quickly and learn to use the throttle and brakes in a way that gives a smooth ride.

I only have use of my left hand. Can the Vita Xpress mobility scooter work for left handed users? Can the Vita Xpress mobility scooter be operated with one hand?

This scooter uses wig-wag throttle acceleration, meaning you can control it with one hand, without any modifications needed.

Can I ride the Vita Xpress mobility scooter in the rain, snow, wind and hot sun?

  • Rain: It’s OK and safe if you get caught in the rain once in a while, or go through an occasional puddle, but you should try to avoid a trip if you know it’s going to rain.
  • Snow and ice: We cannot take responsibility for using the scooter in these kinds of weather conditions.
  • Cold weather: Fine, though it does negatively impact the battery health and lifetime.
  • Wind: Generally not an issue unless very strong winds that could tip the scooter over. If you have a mobility scooter with a canopy, remember, very strong winds can act as a sail to tip over your scooter.
  • Hot sun: No issue as far as the scooter is concerned. Remember to take along ample hydration!

Do the Vita Xpress mobility scooter batteries need maintenance?

This mobility scooter uses maintenance-free batteries which do not need any care until they die, after around 2 years of use.

How often should my Vita Xpress mobility scooter be inspected?

It’s a good idea to have your scooter checked once a year by a qualified technician.

Call us 1-888-233-5563 to get details on a local technician in your area.

You should also call us or a local tech if you hear strange noises coming out of your scooter.

How many years can I expect the Vita Xpress mobility scooter to last me?

For this kind of mobility scooter, you can expect to get a lifetime of around 7 years or more.

This obviously depends on the way you take care of your scooter amongst other factors.

Transportation

Will the Vita Xpress mobility scooter fit in my car trunk/truck bed?

This scooter will not fit in the vast majority of car trunks. It will however fit on most pickup truck beds.

If you’re planning on transporting your mobility scooter on a pickup truck bed, you’ll probably need a ramp to get the scooter up onto the truck bed.

Please contact us for more details at 1-888-233-5563 or live chat with an agent by clicking here.

I don’t have a large enough vehicle to transport the Vita Xpress mobility scooter. What are my options?

  • Electric lift: The most common solution is to purchase a platform-style vehicle lift, which sits on your trailer hitch.

    If you don’t have a trailer hitch on your vehicle, you’ll need to have one installed. The platform lowers right down to road level, you ride the scooter onto the platform, secure the scooter with provided straps and then activate a lift which raises the platform a few feet off the ground. You’ll need a vehicle that can take a max tongue weight of at least 500 lbs, so this won’t work for saloon and hatchback vehicles.

    Explore our electric lifts collection.

  • Manual Platform: Like an electric lift, this has a platform which sits on your trailer hitch, but this platform does not rise and decened, instead, it has a built-in ramp which flips out, allowing you to roll the scooter up onto the platform.

    You’ll need a vehicle that can take a max tongue weight of at least 500 lbs, so this won’t work for saloon and hatchback vehicles.

    Explore our collection of manual platforms.

  • Scooter trailer: This is a full-fledged trailer on its own wheels, which attaches to your trailer hitch.

    There is just one company that designs and produces a trailer specifically for mobility scooters, or you can just get any generic trailer whose specifications match the S4 in terms of weight and dimensions.

    Explore our collection of scooter trailers.

Do you sell vehicle lifts, platform ramps and trailers for the Vita Xpress mobility scooter?

We do indeed. Explore our collection of vehicle lifts. Explore our collection of platform ramps. Explore our collection of scooter trailers.

Why buy an EV-Rider Vita Xpress from us?

Pre-Selected Scooters

We only sell mobility scooters that have been pre-selected

Pre-selected to match our site’s mission – large, heavy duty, recreational and all-terrain. This means all our attention is where you need it to be, and you don’t have to go hunting through huge lists of products you aren’t interested in.

Price

We will not be beaten on any online price.

If you see a product advertised online for cheaper we will sell you the product for the same price or cheaper, provided that pricing is not in violation of the manufacturer’s minimum advertised pricing policy.

Free Shipping

Standard shipping for this product is free of charge.

We believe when paying for an item like a heavy duty mobility scooter, shipping should be free, so we do our utmost to offer free shipping.  We also offer white glove shipping as a recommended optional service.

Excellent and Personal Customer Service

We are here for you every step of your journey.

Our phone lines are staffed by humans, not robots, and it’s really easy to speak to a member of staff at all business hours, even on weekends. If the line is busy, we’ll call you right back.

Post sale Service

We are here to help if there are issues with the shipment or any issues with your scooter.

We will work with you over the phone or send out a technician to address your concern, depending on your scooter type and its associated warranty.

Relationships

Heavy Duty Mobility enjoys excellent relations with the manufacturer of its products.

This is an advantage to our customers, as manufacturers are often involved with the warranty process and answering technical questions.

Need Help? Contact Us

Have a question? Feel free to reach out to our team! We are available by:

Phone: Call 1-888-233-5563 to speak to a real human!

Live Chat: Click HERE to speak to a live agent - not a robot.

Email: support@heavydutymobility.com - we aim to respond within 2 business hours.

By our contact form.

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