5 reviews for eFOLDi Lite Foldable Lightweight Mobility Scooter
Rated 4 out of 5
Frederick Scott –
State/Locality: Annapolis, MD
Its nice,I like it
Rated 5 out of 5
June Coleman –
State/Locality: St. Augustine, Florida
This scooter is great for traveling with. I was able to use it in the airport with no issues.
Rated 4 out of 5
Clarence –
State/Locality: Charleston, SC
Small but does what it is meant to do. I use it to grocery shop.
Rated 5 out of 5
Stella Reed –
State/Locality: Santa Cruz, CA
Really easy to travel with
Rated 5 out of 5
H Richardson –
State/Locality: Hilton Head Island, South Carolina
Raphael was very nice to work with. I was not sure which scooter to go with, as I wanted something small and basic to help me get around work a little quicker. This has helped so much and I have been extremely pleased with it so far.
Meet the eFOLDI Lite, a mobility scooter that's super easy to take anywhere. It's really light, just 33 pounds without the battery, so you can lift it easily. You can fold it up small (26 by 22 by 15 inches) and put it in your car, take it on the train, or even on a plane. This scooter is made to travel with you wherever you go. Its frame is made of strong magnesium alloy, which is tough but not heavy. Plus, it's okay to take on planes, so you're ready for adventures near and far.
Strong and Steady for Your Rides
Don't worry about this scooter being flimsy - it's super strong. It can hold up to 265 pounds! With big 10-inch wheels at the back and an 8-inch wheel in front, it stays steady and balanced, even on bumpy paths. The seat is at a good height (20 inches), and there's plenty of room for your feet (4.7 inches high), so you'll be comfy on your rides. This scooter is made to last and be your reliable buddy for lots of fun times.
Seamless and Comfortable Rides
Bumpy roads? No problem! The eFOLDI Lite has a special seat that makes rides smooth and comfy. It's not too big (46 inches long and 22 inches wide) and turns easily, so you can zip around tight spots like in stores or crowded places. It stops safely and smoothly too, thanks to its special brakes.
Easy to Use and Ready to Go
This scooter is all about making things easy for you. It charges up fast – in just 5 hours – so you're always ready to head out. The battery lets you go up to 10 miles, which is great for day trips or quick errands. It's not too fast (4 mph top speed), so you can enjoy your ride safely. And the best part? You can use it right away, no need to put anything together.
Reliable Performance and Peace of Mind
With the eFOLDI Lite, you're getting more than just a scooter. It's like having a dependable friend. It works well and doesn't let you down. It comes with a one-year warranty for parts, so you can be sure it's a good quality scooter. The motor is quiet but powerful, and you don't have to worry about little bumps in the road because it rides over them easily.eFOLDI is distributed by Afiscooter, a company recognized for its high-quality, reliable products and strong warranty support.
eFOLDI Lite is Your Freedom on Wheels
The eFOLDI Lite isn't just a regular scooter. It's your ticket to feeling free and having fun. It's light, strong, and comfy, perfect for anyone who wants to get around easily and have adventures. With its good battery, handy size, and easy-to-use features, the eFOLDI Lite is the best buddy for your daily trips and exciting journeys. Get ready to explore and enjoy with the eFOLDI Lite.
Specifications
eFOLDI Lite SPECIFICATIONS
Frame material
Magnesium Alloy
Maximum Speed
4 mph
Maximum Range
10 miles
Weight (without battery)
33 lbs
Weight (with battery)
37.5 lbs
Weight Capacity
265 lbs
Maximum Climbing Angle
6°
Folded Dimension (L x W x H)
26" x 22" x 15"
Overall Length
46"
Overall Width
22"
Overall Height
37"
Seat Height
20"
Footrest Height
4.7"
Front Wheel Size
8"
Rear Wheel Size
10"
Ground Clearance
2.7"
Turning Radius
40"
Motor
180W, 24VDC Hub Motor
Battery
24V DC, 10Ah Lithium Ion , 240 Wh
Charger
Input 110-220 VAC, 50/60 Hz, Output 29.4V 2A
Main Switch
Push Button
Lights
No
Number of Wheels
3
Type of Use
Pavement and Indoor
Braking System
Electro-magnetic
Airline Friendly
Yes
How fast does the eFOLDI Lite go?
At full speed, you can reach 4 mph.
You will find some other brands offer scooters that go faster than this, however high quality brands put a high emphasis on safety too.
In order for a mobility scooter to go faster than around 10 mph, the heavy investment must be made to ensure it stays just as safe.
How long do the eFOLDI Lite batteries last per charge? How many years of use can I get out of the batteries?
Battery running time per charge is measured in miles as opposed to time i.e. how many miles can a fully charged set of batteries take the scooter?
The answer depends on the user’s weight as well as the kind of terrain the scooter is operated upon.
Please take these manufacturer figures with a grain of salt, bearing in mind manufacturers may test their scooters in optimum conditions you won’t find in real life.
For an eFOLDI Lite mobility scooter, the batteries last: 10 miles.
The lifetime of your eFOLDI batteries is approximately 3 years, but very much depends on how much you use your scooter and whether you take good care of your batteries.
Lithium-ion batteries can be expensive to replace, please be in contact with us for a quote.
What kind of batteries are used in the eFOLDI Lite?
This mobility scooter uses lithium-ion batteries. These batteries are maintenance-free, meaning you don’t need to add water to them or anything like that.
They happily stay under their shroud for the duration of their lifetime and you shouldn’t need to do anything to them at all.
Lithium-ion batteries can be expensive to replace, please contact us if you require more information.
This model has lithium batteries which are airline safe.
Will the eFOLDI Lite seat fit me?
This scooter's seat size is narrower than non travel seats, since this is a folding travel scooter and everything is going to be more compact.
The seatback on folding travel scooters is also less comfortable than heavy duty scooters, and this scooter has no armrests.
How much weight can the eFOLDI Lite carry?
The weight capacity of the eFOLDI Lite mobility scooter is 265 lbs.
What kind of ground clearance does the eFOLDI Lite have? Is it good for paths and trails?
Since the eFOLDI Lite is a folding travel scooter, it is not designed for off-road use, dirt paths and grass.
It will probably be able to cope with short stretches of such terrain but not consistent, prolonged use. This scooter works best indoors, and on paved outdoor surfaces.
How big is the eFOLDI Lite? Will it fit indoors and how sharp does it turn?
The eFOLDI Lite is perfect for both indoors and outdoors. This scooter has a tight turning radius and is fine for use inside houses and apartments.
The turning radius of the eFOLDI Lite scooter is 40”.
Options & Upgrades
Accessories
How do I add accessories to the eFOLDI Lite? Which Accessories are available?
A full list of accessories can be seen in the options and upgrades for this product HERE.
Do you offer any free accessories with the Afiscooter eFOLDI Lite?
Yes! We offer an armrest saddle bag free with every eFOLDI purchase.
Will the accessories ship together and installed on the eFOLDI Lite?
With standard delivery, accessories are not assembled on the scooter at time of delivery. With white glove delivery, accessories will be attached and Diestco accessories can be attached by request.
How to Purchase & What's Included
Does Medicare/Medicaid or private insurance help pay for the eFOLDI Lite?
Many heavy-duty/recreational mobility scooters do not qualify as medical devices under Medicare/Medicaid and private insurance strict rules. Though you might be disabled and using the device in a full medical sense, Medicare/Medicaid and private insurance seem to want to save as much money as they can, and do so by making the rules about which models qualify very strict.You might have spent significant time trying to find a Medicare/Medicaid provider online, to no avail. This is because it’s actually very hard for dealers to become Medicare providers, again making it hard for patients to get free scooters, again saving the insurance money.We don’t work with Medicare. We also do not bill private insurances directly. Some private insurances may reimburse you outside of Medicare’s framework. To check if your insurer does this, we recommend contacting them directly and asking. If they say yes, we’re happy to provide invoices/proof of purchases so you can get your money back from your insurer.Here’s a full disclaimer with regard to Medicare/Medicaid:Notice to Medicare/Medicaid Beneficiaries. Medicare will pay for medical equipment and supplies only if a supplier has a Medicare supplier number. Heavy Duty Mobility does not have a Medicare supplier number. Medicare will not pay for any medical equipment and supplies we sell or rent to you. You will be personally and fully responsible for payment.
What do I need to do to purchase the eFOLDI Lite scooter online/over the phone?
To purchase over the phone, simply call our toll-free number 1-888-233-5563 and we can help you from there.If you are sure about the model you want, all we would need is your payment method (easiest is credit card or cash/checking account card) and your shipping address.If you aren’t quite sure which model to choose, we can offer suggestions and advice to your heart’s content - until you’re perfectly satisfied.
What happens after my order for the eFOLDI Lite is placed?
After your order for the eFOLDI Lite is placed, you will see a screen that looks like this one:
You will also receive an email confirmation, detailing the item you brought and the price you paid. The email will come from: [email protected].Your email confirmation will contain instructions regarding delivery, please read these carefully.As soon as your item ships, we will send you an email containing a tracking link. Clicking on this link will allow you to track the shipping progress of your scooter. The vast majority of eFOLDI shipments are done through R&L carriers rlcarriers.com.If you chose standard, curbside delivery at checkout:The shipping company will call you to schedule a delivery appointment - you don’t have to take the first day available - you can delay receiving your scooter for a couple of days if that works better for you. We will also provide you with their number so you can call to preemptively arrange an appointment, or incase they fail to call you.The shipping company will call you usually within an hour of delivery, to let you prepare yourself at the curbside nearest to your home.The truck (very often an 18-wheeler) will deposit your scooter on the curbside, on a wooden crate. For more info on unpacking, see the question below “How does the SE arrive, is any setup required?”If you choose White Glove Delivery at checkout:The scooter will be sent to a technician in your area for setup. Once they have set it up (usually 1-2 business days), they will give you a call to arrange delivery.You have paid for a premium service, so here you can really ask the tech to deliver at any time that suits you, delay for some time if you aren’t ready for delivery, etc. If in doubt, just call us at 1-888-233-5563.At the time of delivery appointment, the local technician will bring the scooter right into your house, wherever you want it. In most cases, the tech will be able to advise you on how to operate the scooter.
What comes included/free with the eFOLDI Lite?
Batteries are included and installed.
Standard shipping is free.
FREE Afi Kit - Rain Poncho and Key chain (select in options section)
We also offer a free armrest saddle bag!
Financing & Monthly Payments
We are currently partnered with Klarna so you can pay for your scooter in monthly installments or choose a lease-to-own plan. You can see the minimum amount per month, above, next to the price of the scooter.It’s a simple online process, usually with an instant eligibility response, but many less tech-savvy customers prefer help over the phone.
Shipping, Warranty & Returns
Shipping
How long from the time of order until I get my eFOLDI Lite mobility scooter?
This very much depends on two factors: the stock status above and how far you are from Florida, where most eFOLDI ship out from.Bear in mind, different colors of the same model can have different stock statuses. Also bear in mind that if you add certain customizations, these can increase the time it takes for the team to assemble your scooter at the warehouse.The stock status for this scooter can be seen just under the product title at the top of the page.
This item can ship out as soon as the same business day the order is placed. Once shipped out, you can expect a transit time 4-5 business days.Please note these are indicative times and can vary based on how far you are from the supplier warehouse and the volume of orders being received. Also note that upgrades or extra accessory additions to your order may require extra time for installation.
If an eFOLDI is showing LEAD TIME with a number of weeks indicated, the estimated ship out time is that lead time plus standard ship out and transit time indicated in the paragraph above.
Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as having a lead time, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as having a lead time.
If an eFOLDI is showing OUT OF STOCK above, please contact us for more details. You can call us at
Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as out of stock, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as in stock.
Why are there such long lead times on some mobility scooters?
Covid has dealt a horrible blow to pretty much every industry on the planet. Right from mining materials to processing them to the factories that produce parts, shipping and freight companies - at every stage of the chain there are workforce shortages and severe delays.
My eFOLDI Lite mobility scooter is showing a long lead time above. Why should I buy a scooter now if in any case I won’t get it right away?
Unfortunately, the way things are nowadays, with delays across the entire supply chain, if you wait until there is no lead time on your scooter, you might end up waiting forever. As soon as new stock comes in, it is assigned to orders that were already placed, sometimes weeks in advance. We don’t know how soon the situation will get better - and it may actually get worse before getting better again.
For this reason, customers are placing their orders as soon as they are able, to be placed on the list for as soon as the next scooters are ready to ship.
Where will my eFOLDI Lite mobility scooter ship from?
eFOLDIs generally ship from the main warehouse at Daytona Beach, Florida. In some cases, orders for the West Coast are shipped from a warehouse in the vicinity.
Who will ship my eFOLDI Lite mobility scooter?
eFOLDIs are almost always shipped by R&L Carriers - a freight and trucking company. In most instances, your scooter is delivered by 18-wheeler, unless you choose white glove delivery.
How does the eFOLDI Lite mobility scooter arrive – is any setup required?
If you choose white glove delivery, your scooter will be 100% ready to ride. With standard delivery, the scooter is pretty much assembled ready to ride, including batteries which are preinstalled. You just need to go through a few simple steps.
Your scooter will be boxed in cardboard and fastened with the use of tie-downs. We advise you to come prepared with a sharp pair of scissors/knife.
You can simply cut the cardboard box open, cut the tie downs and roll your scooter off the crate.
Your scooter will be partially charged, enough to ride it into your home for charging.
Note the wheels might have some air let out for safety during transit. You should top them up to the pressure recommended by the manufacturer in the user’s manual.
The seat will be folded down. There will be a lever at the side of the seat allowing you to raise it.
The tiller may be folded down too. Simply move the tiller into position as per the manual instructions, allowing you to raise it to driving position.
Warranty
Who can I contact post-sale with questions on my eFOLDI Lite mobility scooter?
How do I book a delivery appointment slot for my eFOLDI Lite mobility scooter?
The shipping company delivering your scooter will call you to arrange delivery. We will also give you their number so you can call them to preemptively arrange an appointment.
What if I miss my delivery appointment slot for my eFOLDI Lite mobility scooter?
If you miss your delivery appointment, the shipping company will usually take your scooter back to their local terminal in your area and try to reschedule an appointment. There is usually no charge for one extra appointment. Please contact us to keep us in the loop if you do miss your appointment so we can ensure the scooter isn’t sent all the way back to the place of origin.
What if my order hasn’t arrived by the time it was supposed to?
Especially since Covid, which made the truck driver shortage issue even worse than it was, your shipment might be delayed. If this happens, please call us 1-888-233-5563, or the number of the shipping company we provide you with so you can get an update on your shipping status.
What happens if my order for an eFOLDI Lite mobility scooter is damaged?
When your scooter arrives, do not sign any forms until you have opened the boxes and ascertained that everything is as it should be.
If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
If your scooter is damaged in a way that the entire scooter needs to be replaced, just refuse the entire delivery.
If your scooter is damaged in a way that a spare part needs to be sent out and installed (eg a broken mirror), accept the delivery, and list any damaged items next to your signature.
If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged.
What happens if my eFOLDI Lite mobility scooter breaks down?
Sometimes we are able to troubleshoot with you over the phone to fix the issue. In other cases, it’s a matter of shipping out a simple part, say if a knob needs replacing, under warranty conditions.
If necessary, we will send out a technician to your home to repair your scooter within 2 years of purchase, or longer if you purchased further warranty plans in the “Options & Upgrades” section on this page. This includes everything besides wear & tear (such as seat wear, flat tire etc.) and the batteries, which are covered for 1 year by their manufacturer.
Depending on your location, it might take a few days to locate a local technician, arrange an appointment etc. This warranty service is not intended as an emergency breakdown service. If you are stuck and need urgent help, call 911.
Please note, it’s really important we don’t send technicians out for nothing, so to be open with you from the start, we will let you know that if a technician comes out for a problem which isn’t under warranty or was a user error, you may be charged for this visit.
Do I call you or the manufacturer if my eFOLDI Lite mobility scooter breaks down?
How long does the warranty on eFOLDI Lite mobility scooter last for? What’s included/excluded from the warranty?
The warranty on all eFOLDI mobility scooters is for 1 year from the date of purchase and covers parts only.
This includes everything besides wear & tear (such as seat wear, flat tire etc.) and the batteries, which are covered for 1 year by their manufacturer.
This warranty applies to parts only and does not cover labor for diagnosing issues or repairing parts.
You can also add one extra year of this service as an optional upgrade HERE.
What can I do after the warranty period? Can I get spare parts for eFOLDI Lite mobility scooter? Who repairs these scooters and where?
After the warranty period, you are still welcome to contact us at any time.
Parts are available through us or the manufacturer, though you will be charged for these.
If you need someone to install parts or for other labor services post-warranty, the same local technicians that repair your scooter under warranty can do so at a charge post-warranty.
Technicians are available throughout the contiguous USA.
Contact us for help finding a tech, or for more details.
Returns
What if I don't like my eFOLDI Lite mobility scooter? Can I return or exchange it?
Yes, returns are possible. Please see our returns policy.
Do I need vehicle insurance to ride the eFOLDI Lite mobility scooter as is needed with a motor vehicle?
Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told this scooter does not need insurance.
May the eFOLDI Lite mobility scooter be driven on the road?
Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told that since this mobility scooter is used by and designed for disabled people, it may be ridden on the road where situations call for it.
May the eFOLDI Lite mobility scooter be driven on pedestrian sidewalks?
Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told that since this mobility scooter is used by and designed for disabled people, it may be ridden on pedestrian sidewalks, as long as this is done within reason.
This means riding at a safe speed where others are around and being considerate of the other users that share the sidewalk.
How can I avoid my eFOLDI Lite mobility scooter from being stolen?
Your eFOLDI Lite mobility scooter comes with a unique ignition key, and much like a car, cannot be started without it.
You can easily attach a motion alarm which is triggered if someone moves the scooter whilst it’s locked. For more information on these alarms, please call us at 1-888-233-5563.
You can also purchase a GPS tracker which beams the current location of your scooter wherever it is. This way, even if a thief takes your scooter, you and the police can track its exact location.
It’s best to store your scooter indoors if you’re able to do so.
Does the eFOLDI Lite mobility scooter have lights for nighttime riding? Does it have turn signals?
Yes, this mobility scooter comes with a full lighting package – a powerful headlight - rear lights as well as front - and rear turn signals. Riding in the dark isn’t for everyone though and you should carefully consider the safety of doing this in your area, even with a full lighting package on your scooter.
Daily Operation & Transportation
Daily Operation
Is the eFOLDI Lite Recreational mobility scooter easy to drive? How does acceleration work? How does braking work?
The eFOLDI Lite mobility scooter is super easy to drive and control.
Remember, this is a scooter which was designed from scratch for seniors and those with disabilities. It takes into account that you might have slower reaction times and has automatic braking whenever you let go of the throttle.
It also features slow-speed mode for confined areas or whilst you’re building up your driving skills and want to go a little slower.
Acceleration/reverse is achieved by a lever in the handlebars, and braking is automatic when you let go of the brakes.
Due to the safety automatic brakes which kick in every time you let go of the throttle, your driving might seem a little jerky at first, but most people catch on very quickly and learn to use the throttle and brakes in a way that gives a smooth ride.
I only have use of my left hand. Can the eFOLDI Lite mobility scooter work for left handed users? Can the eFOLDI Lite mobility scooter be operated with one hand?
This scooter uses wig-wag throttle acceleration, meaning you can control it with one hand, without any modifications needed.
Can I ride the eFOLDI Lite mobility scooter in the rain, snow, wind and hot sun?
Rain: It’s OK and safe if you get caught in the rain once in a while, or go through an occasional puddle, but you should try to avoid a trip if you know it’s going to rain.
Snow and ice: We cannot take responsibility for using the scooter in these kinds of weather conditions.
Cold weather: Fine, though it does negatively impact the battery health and lifetime.
Wind: Generally not an issue unless very strong winds that could tip the scooter over.
If you have a mobility scooter with a canopy, remember, very strong winds can act as a sail to tip over your scooter.
Hot sun: No issue as far as the scooter is concerned. Remember to take along ample hydration!
Do the eFOLDI Lite mobility scooter batteries need maintenance?
This mobility scooter uses maintenance-free batteries which do not need any care until they die, after around 3 years of use.
How often should my eFOLDI Lite mobility scooter be inspected?
It’s a good idea to have your scooter checked once a year by a qualified technician.
Call us 1-888-233-5563 to get details on a local technician in your area.
You should also call us or a local tech if you hear strange noises coming out of your scooter.
How many years can I expect the eFOLDI Lite mobility scooter to last me?
This obviously depends on the way you take care of your scooter amongst other factors.
Why buy an eFOLDI Lite from us?
Pre-Selected Scooters
We only sell mobility scooters that have been pre-selected
Pre-selected to match our site’s mission – large, heavy duty, recreational and all-terrain. This means all our attention is where you need it to be, and you don’t have to go hunting through huge lists of products you aren’t interested in.
Price
We will not be beaten on any online price.
If you see a product advertised online for cheaper we will sell you the product for the same price or cheaper, provided that pricing is not in violation of the manufacturer’s minimum advertised pricing policy.
Free Shipping
Standard shipping for this product is free of charge.
We believe when paying for an item like a heavy duty mobility scooter, shipping should be free, so we do our utmost to offer free shipping. We also offer white glove shipping as a recommended optional service.
Excellent and Personal Customer Service
We are here for you every step of your journey.
Our phone lines are staffed by humans, not robots, and it’s really easy to speak to a member of staff at all business hours, even on weekends. If the line is busy, we’ll call you right back.
Post sale Service
We are here to help if there are issues with the shipment or any issues with your scooter.
We will work with you over the phone or send out a technician to address your concern, depending on your scooter type and its associated warranty.
Relationships
Heavy Duty Mobility enjoys excellent relations with the manufacturer of its products.
This is an advantage to our customers, as manufacturers are often involved with the warranty process and answering technical questions.
Need Help? Contact Us
Have a question? Feel free to reach out to our team! We are available by:
5 reviews for eFOLDi Lite Foldable Lightweight Mobility Scooter
Rated 4 out of 5
Frederick Scott –
State/Locality: Annapolis, MD
Its nice,I like it
Rated 5 out of 5
June Coleman –
State/Locality: St. Augustine, Florida
This scooter is great for traveling with. I was able to use it in the airport with no issues.
Rated 4 out of 5
Clarence –
State/Locality: Charleston, SC
Small but does what it is meant to do. I use it to grocery shop.
Rated 5 out of 5
Stella Reed –
State/Locality: Santa Cruz, CA
Really easy to travel with
Rated 5 out of 5
H Richardson –
State/Locality: Hilton Head Island, South Carolina
Raphael was very nice to work with. I was not sure which scooter to go with, as I wanted something small and basic to help me get around work a little quicker. This has helped so much and I have been extremely pleased with it so far.
We Ship to all 48 lower states of
the United States for free
Please note: We do NOT ship outside the USA
CUCustomerApr 14 2025
We recently purchased a power wheel…
We recently purchased a power wheel chair and had a great experience from start to finish. The process was smooth, communication was clear, and everything was delivered exactly as promised. The pricing was fair, and the quality exceeded our expectations. Highly recommend and looking forward to working together again!
SUSusanMar 19 2025
Great Experience!
Super helpful team in helping us make a decision. We needed a scooter that we could modify to carry our 2 Jack Russell’s at trials. This scooter worked out perfectly. Please let them help you. I’m sure there are bigger companies, but I felt we got such personal attention. It was an amazing experience. Delivery was just a few days. Remarkable!
MMd Home SolutionsDec 10 2024
Very good experience and serious
Very good experience and serious. It's great to see their availability and responsiveness.
MSMr SchilderAug 31 2024
Auto Fold
I needed a mobility scooter that was auto-folding, but not overly engineered where problems can arise, was not too heavy to lift by myself, would easily fit in the trunk of my car, and not be overly expensive. Wishful thinking I thought. Until I discovered the MOJO on my computer. This scooter ticked all my boxes, and more. It is comfortable, well built, is easy to charge the batteries without having to bend down to remove them, and even if you do want to remove them they are accessible from the standing position. the tiller is fully adjustable as are the arm rests, the folding/unfolding functions are easily initiated, and the axle release is easily achieved. A well engineered piece of kit. Now, for the customer service: I can honestly say that I have never come across anything like it; it is absolutely perfect. The gentleman I dealt with 'bent over backwards' to help me without pressuring me into a purchase, and to ensure I was buying a scooter that was right for me. Because I live in New Zealand I knew I was creating a lot more work for him, but he never complained. This and my MOJO are very much appreciated. I am very thankful for the day I first saw the MOJO on the internet. I I now own my very own MOJO.
MWMcQuetta WilliamsJun 28 2024
Raffeal made my experince ordering my…
Raffeal made my experince ordering my GIO enclosed electric scooter great and kept me up with tracking date/time of delivery. He was patient and demostrated care and great customer service.
AAssembled By SaintsJun 5 2024
We recently had the pleasure of…
We recently had the pleasure of experiencing service that went far beyond our expectations, and we feel compelled to highlight the exceptional professionalism of Julie and Raphael, who was instrumental in making our job easy.
We highly recommend their services to anyone looking for quality and excellence.
DEDiana EssenMay 3 2024
Shout out to Raphael
Shout out to Raphael, sales rockstar He looked after me from my first questions all the way to getting my mobility scooter by white glove delivery inside my house, together with a crash course on using it.
STSophia TurnerMay 3 2024
I was very impressed by the shopping…
I was very impressed by the shopping experience and customer service offered by heavydutymobility. com. They didn't try to put sales pressure on me and made sure that I was happy with the scooter that I was getting. They even called me after the purchased to make sure I was happy with the delivery and everything else.
VEVeronicaMar 31 2024
Wonderful customer service
My sales rep was very great at keeping me up to date on the status of my order and following up with me to make sure that my delivery experience was excellent. He even called me right after I placed the order online to review everything with me and make sure that what I ordered would work for my needs. Wonderful experience overall!!
Oobiozor okoloMar 23 2024
Heavy Duty Mobility is awesome
Heavy Duty Mobility is awesome! They are very responsive and easy to work with. I would recommend them 100%
ALAlan LinsMar 1 2024
Wee have worked with them many time
Wee have worked with them many time, they are professional and timely, Al
RARita ArenderDec 31 2023
We are so pleased with the Scoota…
We are so pleased with the Scoota Trailer we ordered through Heavy Duty Mobility. We dealt with Raphael who could not have be nicer and more helpful. He stayed in close contact letting me know when the manufacturer received the order, when it was complete and when it shipped. The customer service was second to none. It was obvious in all communications with Raphael that he genuinely cared that our son's needs were met with this trailer for his new powerchair. I highly recommend going through Heavy Duty Mobility when ordering equipment for yourself or your handicapped loved ones.
AabcDec 19 2023
Excellent service !
Excellent service !
Raphael Perlman is honest and sincere, he understands the need of
the client and listens with empathy. He follows up with the client to
ensure he doesn't feels forgotten or lost in the process.
Highly recommended !
BBISHOPDec 7 2023
Product seems to be high quality
Product seems to be high quality. Professionally packaged when received. The company is easy to work with.
TCTommy ChitryDec 5 2023
HD Mobility - A Great Help
HD Mobility did a great job helping me go over the options available and what cart would work best for my Mom.
They consistently followed up with me so I stayed aware of the status of the order all the way through white glove delivery. Highly recommend HD Mobility as partners.
JSJeff SpannNov 26 2023
Great company they go the extra mile…
Great company they go the extra mile for you they make sure that you get what you need the best customer service Raphael and Julie have been the best to me helping me get my mobility back after my first scooter had to be replaced use these people!!!
JFJon FisherAug 18 2023
Heavy Duty Mobility did a fine Job.
Heavy Duty Mobility did a fine Job matching me up with the besr mobility scooter to meet my needs. The Afikim S-3 is a high quality piece of equipment. It operates as advertised. It maintains it's speed while ascending the hills in the small town, where I live. Heavy Duty Mobility was by my side throughout the entire purchase process. Even after I took delivery of the fine S-3 scooter and needed to have questions answered about the machine. Jon Fisher Cedarville, MI
MMark PowellAug 13 2023
Great Experience
Recently purchased a mobility scooter for a family member and my experience could not have been more positive. I spoke with Raphael on the phone and via text a number of times. He was enormously knowledgeable and helpful. Scooter arrived quickly and was just as expected.
EesmaelJul 2 2023
I was looking for a scooter for my…
I was looking for a scooter for my mother. I researched it online and found some sites that were selling the scooter for the same price. Heavy duty mobility was willing to beat the price as they had a 5% discount. They were also. Extremely kind and helpful. They answered all my questions and what they did not know. They contacted the company to find out and got back to me the same day. They kept me in the loop with shipping and also reached out to me to confirm receipt and to make sure everything was correct and working properly. Very impressed
Aabdullah siumJun 14 2023
Very responsive and excellent follow-up
GGayla SMar 16 2023
Top shelf, customer service,
Found the type of Scooter. I wanted to buy online not everyone has the kind of scooter. I have . Talked to Raphael Perlmann about the scooter I wanted. I was a little hesitant at first because they were from Florida. After talking to Raphael I felt a much more comfortable about the idea of having a scooter shipped all across the country am in Seattle WA.
The scooter arrived,in shipping and had a torn seat. Ops Raphael took care of the problem got me a new seat ASP negotiated with the makers of my scooter.for me.
Couple months into having my scooter. I had an issue with the wheel making a noise..
Called my dealer Raphael he worked tirelessly negotiating with the maker of the Scooter to make sure the issue got fixed .
Would’ve loved not to have any issues with my new scooter, but knowing Raphael was on my side, helping me anytime there was an issue to get the problem fixed was a huge blessing.
Raphael Perlmann Has restored my faith in Customer service .
So many companies sell your product and then they don’t care they got their money !
Not that way at heavy mobility scooters store .
I have seen that this company and Raphael Perlmann cares about their customers after the sell.
I will recommend to my mother and any other family member, and friend to order a scooter from Raphael Perlmann ..:
His care and consideration for me and my Scooter has definitely restored my faith and Customer service .
The quality of customer service I receive from him is a wonderful change from the type of customer service I get from businesses I work with and give money to every month .
Other companies couldn’t learn something from this man and heavy mobility Scooter about Customer service .
Thank you
Raphael Perlmann For the caring you show your customers .
Top shelf customer service .
DCDonald CreechApr 4 2023
Problem solver
Very responsive and excellent follow-up
TStonya simmonsFeb 1 2023
Great experience
Raphael Perlman really made the purchasing of my scooter a enjoyable experience. He was very polite and helpful to me. He will take care of your needs. He is old school with customer service
SShadoeNov 4 2022
This company Listen's
This company Listen's
They are very professional, they listen to what you would like to have, and they may make suggestions, but the decisions are up to you.
The person I talked with was very professional.
He knew what products I may like, but in the end it was my choice of what to buy, or not buy.
There was no pressure, just suggestions I appreciate people who don't pressure you into buying something.
JEJessicaApr 5 2022
I bought a mobility scooter for my…
I bought a mobility scooter for my upcoming vacation. I needed something to take me over grass.
The staff at heavydutymobility.com were more than patient, guiding me with all my endless questions with endless patience!
The scooter itself is from the Afiscooters brand, which was recommended and so far, so good.
MPMike PetersMar 12 2022
Very pleased with the advice and help…
Very pleased with the advice and help in getting a mobility scooter. I can't walk very far anymore and needed a reliable machine, not a cheaply-made one. Staff were very assistive.
SGSamantha GreggMar 9 2022
I was helped by Emily in an exemplary…
I was helped by Emily in an exemplary way. They don't forget about you and offer very good support on how to use your scooter.
Thanks, Emily, 5 stars!
SDSam DMar 8 2022
Very helpful staff
Very helpful staff. They know their scooters.
I ended up getting an Afiscooter model and am very pleased.
Frederick Scott –
Its nice,I like it
June Coleman –
This scooter is great for traveling with. I was able to use it in the airport with no issues.
Clarence –
Small but does what it is meant to do. I use it to grocery shop.
Stella Reed –
Really easy to travel with
H Richardson –
Raphael was very nice to work with. I was not sure which scooter to go with, as I wanted something small and basic to help me get around work a little quicker. This has helped so much and I have been extremely pleased with it so far.