• This item can ship out as soon as the same business day the order is placed. Once shipped out, you can expect a transit time 4-5 business days.Please note these are indicative times and can vary based on how far you are from the supplier warehouse and the volume of orders being received. Also note that upgrades or extra accessory additions to your order may require extra time for installation.

• If an Afiscooter S3 all-terrain mobility scooter is showing LEAD TIME with a number of weeks indicated, the estimated ship out time is that lead time plus standard ship out and transit time indicated in the paragraph above.

  Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as having a lead time, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as having a lead time.

• If an Afiscooter S3 all-terrain mobility scooter is showing OUT OF STOCK above, please contact us for more details. You can call us at

  Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as out of stock, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as in stock.

Unfortunately, the way things are nowadays, with delays across the entire supply chain, if you wait until there is no lead time on your scooter, you might end up waiting forever. As soon as new stock comes in, it is assigned to orders that were already placed, sometimes weeks in advance. We don’t know how soon the situation will get better - and it may actually get worse before getting better again.

For this reason, customers are placing their orders as soon as they are able, to be placed on the list for as soon as the next scooters are ready to ship.

• Your scooter will be boxed in cardboard and fastened with the use of tie-downs. We advise you to come prepared with a sharp pair of scissors/knife.
• You can simply cut the cardboard box open, cut the tie downs and roll your scooter off the crate.
• Your scooter will be partially charged, enough to ride it into your home for charging.
• Note the wheels might have some air let out for safety during transit. You should top them up to the pressure recommended by the manufacturer in the user’s manual.
• The seat will be folded down. There will be a lever at the side of the seat allowing you to raise it.
• The tiller may be folded down too. Simply move the tiller into position as per the manual instructions, allowing you to raise it to driving position.
• There will be 2 sets of keys – one for the front compartment and the other to turn the scooter on. The keys may be located in the front glove compartment, under the scooter tied down to the crate or inside the rear lockbox.
• The rear lockbox does not come assembled on the scooter but is very easily attached by the use of 4 screws (supplied).
• Mirrors may need to be screwed into the handlebars.

Phone: Call 1-888-233-5563 to speak to a real human!

Live Chat: Click HERE to speak to a live agent - not a robot.

Email: support@heavydutymobility.com - we aim to respond within 2 business hours.

By our contact form.

• When your scooter arrives, do not sign any forms until you have opened the boxes and ascertained that everything is as it should be.
• If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
• If your scooter is damaged in a way that the entire scooter needs to be replaced, just refuse the entire delivery.
• If your scooter is damaged in a way that a spare part needs to be sent out and installed (eg a broken mirror), accept the delivery, and list any damaged items next to your signature.
• If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged.

If your scooter malfunctions, please contact us.

Sometimes we are able to troubleshoot with you over the phone to fix the issue. In other cases, it’s a matter of shipping out a simple part, say if a knob needs replacing, under warranty conditions.

If necessary, we will send out a technician to your home to repair your scooter within 2 years of purchase, or longer if you purchased further warranty plans in the “Options & Upgrades” section on this page. This includes everything besides wear & tear (such as seat wear, flat tire etc.) and the batteries, which are covered for 1 year by their manufacturer.

Depending on your location, it might take a few days to locate a local technician, arrange an appointment etc. This warranty service is not intended as an emergency breakdown service. If you are stuck and need urgent help, call 911.

Please note, it’s really important we don’t send technicians out for nothing, so to be open with you from the start, we will let you know that if a technician comes out for a problem which isn’t under warranty or was a user error, you may be charged for this visit.

The in-home warranty on all Afiscooter S3 all-terrain mobility scooter is for 2 years from date of purchase.

This includes everything besides wear & tear (such as seat wear, flat tire etc.) and the batteries, which are covered for 1 year by their manufacturer.

You can also add one extra year of this service as an optional upgrade HERE.

After the warranty period, you are still welcome to contact us at any time.

Parts are available through us or the manufacturer, though you will be charged for these.

If you need someone to install parts or for other labor services post-warranty, the same local technicians that repair your scooter under warranty can do so at a charge post-warranty.

Technicians are available throughout the contiguous USA.

Contact us for help finding a tech, or for more details.

Yes, returns are possible. Please see our returns policy.

Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told that since this mobility scooter is used by and designed for disabled people, it may be ridden on pedestrian sidewalks, as long as this is done within reason.

This means riding at a safe speed where others are around and being considerate of the other users that share the sidewalk.

• Your Afiscooter S3 all-terrain mobility scooter comes with a unique ignition key, and much like a car, cannot be started without it.
• You can easily attach a motion alarm which is triggered if someone moves the scooter whilst it’s locked. For more information on these alarms, please call us at 1-888-233-5563.
• You can also purchase a GPS tracker which beams the current location of your scooter wherever it is. This way, even if a thief takes your scooter, you and the police can track its exact location.
• It’s best to store your scooter indoors if you’re able to do so.

The Afiscooter S3 mobility scooter is super easy to drive and control.

Remember, this is a scooter which was designed from scratch for seniors and those with disabilities. It takes into account that you might have slower reaction times and has automatic braking whenever you let go of the throttle.

It also features half speed mode for confined areas or whilst you’re building up your driving skills and want to go a little slower.

There is an emergency handbrake lever in the unlikely event the auto braking doesn’t activate as it should.

Due to the safety automatic brakes which kick in every time you let go of the throttle, your driving might seem a little jerky at first, but most people catch on very quickly and learn to use the throttle and brakes in a way that gives a smooth ride.

Acceleration/reverse is achieved by a lever in the handlebars, and braking is automatic when you let go of the brakes.

Most people find it easier to use their hand, so the standard Afiscooter S3 mobility scooter throttle is activated by a lever in the handlebars. For those who prefer foot pedal acceleration, this is available as an upgrade.

This scooter’s throttle/accelerator lever can be placed either on the right or left side. Please ask us for this modification before ordering.

With a scooter that has automatic braking which kicks in as soon as you let go of the throttle, you only need one hand to activate the accelerator, drive and stop.

It is also possible to steer the scooter with the same hand you’re using for the throttle lever, though this is a slightly harder way to drive.

• Rain: It’s OK and safe if you get caught in the rain once in a while, or go through an occasional puddle, but you should try to avoid a trip if you know it’s going to rain.
• Snow and ice: We cannot take responsibility for using the scooter in these kinds of weather conditions.
• Cold weather: Fine, though it does negatively impact the battery health and lifetime.
• Wind: Generally not an issue unless very strong winds that could tip the scooter over. If you have a mobility scooter with a canopy, remember, very strong winds can act as a sail to tip over your scooter.
• Hot sun: No issue as far as the scooter is concerned. Remember to take along ample hydration!

This mobility scooter uses maintenance-free batteries which do not need any care until they die, after around 2 years of use.

It’s a good idea to have your scooter checked once a year by a qualified technician.

Call us 1-888-233-5563 to get details on a local technician in your area.

You should also call us or a local tech if you hear strange noises coming out of your scooter.

Since Afikim/Afiscooter is such a good quality brand, we say you can expect at least 10 years out of an S model. We wouldn’t be surprised if yours lasts 15 years or more.

This obviously depends on the way you take care of your scooter amongst other factors.

This scooter will not fit in the vast majority of car trunks. It will however fit on most pickup truck beds.

If you’re planning on transporting your mobility scooter on a pickup truck bed, you’ll probably need a ramp to get the scooter up onto the truck bed.

Please contact us for more details at

• Electric lift: The most common solution is to purchase a platform-style vehicle lift, which sits on your trailer hitch.

  If you don’t have a trailer hitch on your vehicle, you’ll need to have one installed. The platform lowers right down to road level, you ride the scooter onto the platform, secure the scooter with provided straps and then activate a lift which raises the platform a few feet off the ground. You’ll need a vehicle that can take a max tongue weight of at least 500 lbs, so this won’t work for saloon and hatchback vehicles.

  Explore our electric lifts collection.

• Manual Platform: Like an electric lift, this has a platform which sits on your trailer hitch, but this platform does not rise and decened, instead, it has a built-in ramp which flips out, allowing you to roll the scooter up onto the platform.

  You’ll need a vehicle that can take a max tongue weight of at least 500 lbs, so this won’t work for saloon and hatchback vehicles.

  Explore our collection of manual platforms.

• Scooter trailer: This is a full-fledged trailer on its own wheels, which attaches to your trailer hitch.

  There is just one company that designs and produces a trailer specifically for mobility scooters, or you can just get any generic trailer whose specifications match the S4 in terms of weight and dimensions.

  Explore our collection of scooter trailers.https://heavydutymobility.com/product/scootatrailer-vehicle-scooter-trailer/