SuperHandy Explorer Prime 4-Wheel Mobility Scooter

The scooter ships with two 48V lithium batteries, a wall charger, and a front basket for carrying small bags and groceries. Because it already includes a spare battery, most riders are set right out of the box. If you want extra time out for longer days, ask us about adding another compatible SuperHandy battery so you always have a charged one ready. The seat and armrests are padded from the factory, and the handlebar angle adjusts without any add-ons.

This product is sold by phone so you get the right setup and the best current price. Call us toll free at 1-888-233-5563 or use live chat and we will take care of everything. All we need is your payment method and your shipping address.

If you are still deciding, we are glad to talk through the options and help you land on the right fit.

Most powered mobility and equipment products do not meet the strict medical device rules that Medicare and Medicaid use, so they rarely qualify. We do not work with Medicare and we do not bill private insurance directly.

Some private plans reimburse you outside of the Medicare framework. The best way to find out is to call your insurer and ask. If they say yes, we are happy to provide an invoice and proof of purchase so you can file for reimbursement.

Notice to Medicare and Medicaid beneficiaries. Medicare pays for equipment only when the supplier has a Medicare supplier number. Heavy Duty Mobility does not have one, so Medicare will not pay for anything we sell you. You are personally and fully responsible for payment.

You will receive an email confirmation with the item and the price you paid, sent from [email protected]. Read the delivery instructions carefully.

As soon as your mobility scooter ships we email you a tracking link so you can follow it to your door. Most freight items arrive on a pallet and the carrier calls ahead to arrange a curbside delivery appointment.

• The battery and charger where the product is battery powered, ready to use
• Free standard shipping
• A quick start guide for setup and daily use

Standard shipping is free. Most orders leave the warehouse within a few business days. Once your mobility scooter is on the way, expect a transit time of roughly five to ten business days depending on how far you are from the warehouse and the size of the item.

Larger freight items ship on a pallet and the carrier calls ahead to book a curbside delivery appointment that works for you.

Yes. As soon as your order ships we email you a tracking link so you can follow it all the way to your door.

SuperHandy backs this product with a one year limited warranty against defects in materials and workmanship under normal use, measured from the date of the original purchase. Coverage goes to the original buyer.

Normal wear items and damage from misuse, accidents, unauthorized repairs or modifications, and natural disasters are not covered. To make a claim, contact us with a description of the issue and your proof of purchase and we help arrange replacement parts or a replacement product.

If something goes wrong, reach out to us first at 1-888-233-5563. We can often sort out a fix over the phone or ship a replacement part.

Returns are possible. Please read the full returns policy for the details, then call us at 1-888-233-5563 and we will help you start the process.

Read the owner manual fully before your first ride or use. Charge the battery as the manual describes and store it charged. Stay within the rated weight capacity and operate at a safe speed for the space you are in.

Use only the charger supplied with the mobility scooter. Charge indoors on a hard surface away from anything flammable and do not leave a battery charging unattended for long periods. Keep the battery dry and out of extreme heat or cold.

Yes. You turn it on with the power button or the NFC key, pick one of the three drive modes, and press the throttle lever to go. The more you press, the faster it moves, so you stay in control at your own pace. Keep both hands on the handlebar and both feet on the foot rests while you ride.

The scooter runs on one 48V battery at a time and comes with a second one as a spare. Each battery lifts out and charges on its own in about 1.5 to 2 hours from a standard wall outlet. When the battery in use runs low, slide in the charged spare and keep going. Charge at room temperature and in a well ventilated spot away from anything flammable.

It does. The seat lifts off, the batteries pull out, and the frame folds in two steps. The heaviest piece to lift is the aluminum frame at about 60 pounds, and folded it measures roughly 39 by 22 by 18 inches. That fits in most car trunks and stores in a closet or corner at home.

Yes. The four solid rubber tires have a deep all-terrain tread and never go flat, so grass, gravel, and packed dirt are all within reach. It climbs gentle slopes up to about 10 degrees. Take hills and turns slowly, and always approach curbs and bumps straight on at low speed.

Light, dry conditions are best. A little moisture is manageable, but you should avoid heavy rain, deep puddles, and standing water, and never leave the batteries or charger out in the wet. Wipe the scooter down and store it somewhere dry to keep it running well.