A full list of accessories can be seen in the options and upgrades for this product HERE.

Yes! We offer an armrest saddle bag free with every Daymak purchase.

Many heavy-duty/recreational mobility scooters do not qualify as medical devices under Medicare/Medicaid and private insurance strict rules. Though you might be disabled and using the device in a full medical sense, Medicare/Medicaid and private insurance seem to want to save as much money as they can, and do so by making the rules about which models qualify very strict. You might have spent significant time trying to find a Medicare/Medicaid provider online, to no avail. This is because it’s actually very hard for dealers to become Medicare providers, again making it hard for patients to get free scooters, again saving the insurance money. We don’t work with Medicare. We also do not bill private insurances directly. Some private insurances may reimburse you outside of Medicare’s framework. To check if your insurer does this, we recommend contacting them directly and asking. If they say yes, we’re happy to provide invoices/proof of purchases so you can get your money back from your insurer. Here’s a full disclaimer with regard to Medicare/Medicaid: Notice to Medicare/Medicaid Beneficiaries. Medicare will pay for medical equipment and supplies only if a supplier has a Medicare supplier number. Heavy Duty Mobility does not have a Medicare supplier number. Medicare will not pay for any medical equipment and supplies we sell or rent to you. You will be personally and fully responsible for payment.

To purchase over the phone, simply call our toll-free number 1-888-233-5563 and we can help you from there. If you are sure about the model you want, all we would need is your payment method (easiest is credit card or cash/checking account card) and your shipping address. If you aren’t quite sure which model to choose, we can offer suggestions and advice to your heart’s content - until you’re perfectly satisfied.

This very much depends on the stock status. Bear in mind, different colors of the same model can have different stock statuses. Also bear in mind that if you add certain customizations, these can increase the time it takes for the team to assemble your scooter at the warehouse. The stock status for this scooter can be seen just under the product title at the top of the page.

• This item can ship out in 2 business days as soon as the same business day the order is placed. Once shipped out, you can expect a transit time of upto 10 business days. Please note these are indicative times and can vary based on how far you are from the supplier warehouse and the volume of orders being received. Also note that upgrades or extra accessory additions to your order may require extra time for installation.

• If a Daymak Caddy mobility scooter is showing OUT OF STOCK above, please contact us for more details. You can call us at

  Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as out of stock, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as in stock.

Covid has dealt a horrible blow to pretty much every industry on the planet. Right from mining materials to processing them to the factories that produce parts, shipping and freight companies - at every stage of the chain there are workforce shortages and severe delays.

Especially since Covid, which made the truck driver shortage issue even worse than it was, your shipment might be delayed. If this happens, please call us 1-888-233-5563, or the number of the shipping company we provide you with so you can get an update on your shipping status.

• When your scooter arrives, do not sign any forms until you have opened the boxes and ascertained that everything is as it should be.
• If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
• If your scooter is damaged in a way that the entire scooter needs to be replaced, just refuse the entire delivery.
• If your scooter is damaged in a way that a spare part needs to be sent out and installed (eg a broken mirror), accept the delivery, and list any damaged items next to your signature.
• If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged.

If your scooter malfunctions, please contact us.

Sometimes we are able to troubleshoot with you over the phone to fix the issue. In other cases, it’s a matter of shipping out a simple part, say if a knob needs replacing, under warranty conditions.

Contact us before contacting the manufacturer.

We are available by:

Phone: Call 1-888-233-5563 to speak to a real human!

Live Chat: Click HERE to speak to a live agent - not a robot.

Email: support@heavydutymobility.com - we aim to respond within 2 business hours.

By our contact form.

Especially since Covid, which made the truck driver shortage issue even worse than it was, your shipment might be delayed. If this happens, please call us 1-888-233-5563, or the number of the shipping company we provide you with so you can get an update on your shipping status.

All service is to be arranged with your local dealer. Contact your local dealer for any discrepancies in warranty claims. All eBikes, scooters, electric ATVs & mobility scooters are covered by a 2 year warranty on motor & frame, 6 month warranty on controller, batteries, & all other non-wear & tear components at time of purchase, as stated on the original signed invoice.

Electric pocket bikes, electric dirt bikes are covered by a 60 day parts only warranty at time of purchase, as stated on the original signed invoice.. Electric stand up scooters and toy cars are covered by a 45 day Parts at time of purchase, as stated on the original signed invoice.

Wear & tear components include, but are not limited to, tires, tubes, cables, fuses, speakers, and the likeare not covered under any warranty.

Anything purchased boxed, through a dealer, or purchased on-line, is covered singularly by a 14-day parts only warranty (from date of shipment/delivery).

Manufacturer’s limited warranty does not cover parts including, but not limited to Material (seats), Fairings (plastics), brake pads, tires, tubes, or damage due to lack of maintenance, accident, misuse or abuse.

Any modifications made to this vehicle void the warranty.

You may return defective parts at your expense and we’ll send you a replacement part at our expense. Depending on the seriousness of the failure, we may ask for a picture of the part/s in question, and to also verify warranty information. Once the warranty claim is approved, we’ll send the replacement part(s) via courier service within Canada, and other means outside of Canada. You should have them within a few days in most cases (in Canada), If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. All Boxed Units, and units purchased on-line, are covered by a 14-day parts only warranty.

Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told this scooter does not need insurance.

Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told that since this mobility scooter is used by and designed for disabled people, it may be ridden on the road where situations call for it.

Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told that since this mobility scooter is used by and designed for disabled people, it may be ridden on pedestrian sidewalks, as long as this is done within reason.

This means riding at a safe speed where others are around and being considerate of the other users that share the sidewalk.

This mobility scooter uses maintenance-free batteries which do not need any care until they die, after around 2 years of use.

It’s a good idea to have your scooter checked once a year by a qualified technician.

Call us 1-888-233-5563 to get details on a local technician in your area.

You should also call us or a local tech if you hear strange noises coming out of your scooter.

This scooter will not fit in the vast majority of car trunks. It will however fit on most pickup truck beds.

If you’re planning on transporting your mobility scooter on a pickup truck bed, you’ll probably need a ramp to get the scooter up onto the truck bed.

Please contact us for more details.

• Electric lift: The most common solution is to purchase a platform-style vehicle lift, which sits on your trailer hitch.

  If you don’t have a trailer hitch on your vehicle, you’ll need to have one installed. The platform lowers right down to road level, you ride the scooter onto the platform, secure the scooter with provided straps and then activate a lift which raises the platform a few feet off the ground. You’ll need a vehicle that can take a max tongue weight of at least 500 lbs, so this won’t work for saloon and hatchback vehicles.

  Explore our electric lifts collection.

• Manual Platform: Like an electric lift, this has a platform which sits on your trailer hitch, but this platform does not rise and decened, instead, it has a built-in ramp which flips out, allowing you to roll the scooter up onto the platform.

  You’ll need a vehicle that can take a max tongue weight of at least 500 lbs, so this won’t work for saloon and hatchback vehicles.

  Explore our collection of manual platforms.

• Scooter trailer: This is a full-fledged trailer on its own wheels, which attaches to your trailer hitch.

  There is just one company that designs and produces a trailer specifically for mobility scooters, or you can just get any generic trailer whose specifications match the S4 in terms of weight and dimensions.

  Explore our collection of scooter trailers.

We do indeed. Explore our collection of vehicle lifts. Explore our collection of platform ramps. Explore our collection of scooter trailers.