We offer free shipping.

SHIPPING COST: Free shipping on most orders.

Shipping is free on all items displayed on our website if you’re in the contiguous USA apart from select models. Shipping information and whether free shipping applies is clearly stated on each product page. 

Free Shipping includes major metro areas such as:

Shipments to Alaska, Hawaii, Puerto Rico and other locations not in the contiguous USA are subject to additional shipping charges.

White Glove Delivery is at a charge – see each product’s “Options & Upgrades” section for the fee, generally around $259.

Delivery Procedure:

As soon as your item ships, we will send you an email containing a tracking link. Clicking on this link will allow you to track the shipping progress of your scooter.

It’s really important to inspect your delivery for damage.

• When your scooter arrives, try not to sign any forms until you have opened the boxes and ascertained that everything is as it should be
• If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
• If your scooter is damaged in a way that the entire scooter needs to be replaced, just refuse the entire delivery.
• If your scooter is damaged in a way that a spare part needs to be sent out and installed (eg a broken mirror), accept the delivery, and list any damaged items next to your signature
• If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged

Handling Time:

0-1 days (business days) for EV Rider, Enhance Mobility & many other non-customized orders
Up to 2 weeks for customized models

Shipping Time:

3 days (business days) for Fedex and UPS orders (EV Rider, Enhance Mobility & EZ Carrier products)
4-5 days (business days) for other orders

This very much depends on two factors: the stock status on the product page and how far you are from the warehouse your scooter ships out from. It could be as short as 2 business days or longer than 3 weeks if it’s a special order. Bear in mind, different colors of the same model can have different stock statuses. Also bear in mind that if you add certain customizations, these can increase the time it takes for the team to assemble your scooter at the warehouse.

Please call us for more details at 1-888-233-5563.

If you chose standard, curbside delivery at checkout:

• The shipping company will call you to schedule a delivery appointment – you don’t have to take the first day available – you can delay receiving your scooter for a couple of days if that works better for you. We will also provide you with their number so you can call to preemptively arrange an appointment, or incase they fail to call you
• The shipping company will call you usually within an hour of delivery, to let you prepare yourself at the curbside nearest to your home
• The truck (very often an 18-wheeler) will deposit your scooter on the curbside, on a wooden crate. For more info on unpacking, see the question below

If you chose White Glove Delivery at checkout:

• The scooter will be sent to a technician in your area for setup. Once they have set it up (usually 1-2 business days), they will give you a call to arrange delivery.
• You have paid for a premium service, so here you can really ask the tech to deliver at any time that suits you, delay for some time if you aren’t ready for delivery, etc. If in doubt, just call us at 1-888-233-5563
• At the time of delivery appointment, the local technician will bring the scooter right into your house, wherever you want it. In most cases, the tech will be able to advise you on how to operate the scooter.

Your mobility scooter will always ship from a warehouse in the USA. Where exactly in the USA it will ship from depends on the brand of your scooter. For example, Afiscooters ship out of Daytona Beach, FL and CA, Pushpak Trikes from Sonoma, CA, Merits USA Scooters from Fort Myers, FL or CA.

Large mobility scooters are usually shipped by freight carriers, often including a freight train journey and then an 18-wheeler for the last leg, unless you choose white glove delivery.

If you choose white glove delivery, your scooter will be 100% ready to ride. With standard delivery, the scooter is pretty much assembled ready to ride, including batteries which are preinstalled. You just need to go through a few simple steps.

• Your scooter will be boxed in cardboard and fastened with the use of tie-downs. We advise you to come prepared with a sharp pair of scissors/knife.
• You can simply cut the cardboard box open, cut the tie downs and roll your scooter off the crate.
• Your scooter will be partially charged, enough to ride it into your home for charging.
• Note the wheels might have some air let out for safety during transit. You should top them up the the recommended pressure as per your owner’s manual.
• The seat may be folded down. There will be a lever at the side of the seat allowing you to raise it.
• Mirrors may need to be screwed into the handlebars.
• Accessories such as rear baskets are not installed unless you chose white glove delivery.