EWheels EW-11 Retro-Style Fast Mobility Scooter

At full speed, you can reach 12 mph.

EWheels are known for being the fastest on the mobility scooter market and this is their strongest selling point.

Battery running time per charge is measured in miles as opposed to time i.e. how many miles can a fully charged set of batteries take the scooter?

The answer depends on the user’s weight as well as the kind of terrain the scooter is operated upon.

Please take these manufacturer figures with a grain of salt, bearing in mind manufacturers may test their scooters in optimum conditions you won’t find in real life.

For a EWheels EW-11 mobility scooter, the batteries last: 40 miles.

The lifetime of your EWheels EW-11 batteries is approximately 2 years, but very much depends on how much you use your scooter and whether you take good care of your batteries.

The cost of replacing a set of EWheels EW-11 batteries is approximately $239

This mobility scooter uses sealed lead acid (SLA) batteries. These batteries are maintenance free, meaning you don’t need to add water to them or anything like that.

They happily stay under their shroud for the duration of their lifetime and you shouldn’t need to do anything to them at all.

Lithium-ion batteries are not used, primarily due to cost. With batteries expiring after 2-3 years, the cost of replacing lithium batteries for a machine this size would run into several thousand dollars, vs. gel-cell which is more around the $500 mark.

This scooter’s seat width is 13”.

This is a great seat size for most people and is more generous than most standard/travel mobility scooters.

If in doubt, we recommend measuring a chair in your house that you're comfortable on, to compare sizes.

The EWheels EW-11 has 5 inches of ground clearance. Compared with other mobility scooters, it will do very well on grass, gravel and dirt paths.

The EWheels EW-11 mobility scooter is a large mobility scooter. You can drive it indoors to keep it safe and leave it close to the front door.

As far as stores are concerned, you can use it in large stores such as Walmart and in malls, but it may not fit in smaller supermarkets.

• This item can ship out as soon as the same business day the order is placed. Once shipped out, you can expect a transit time 4-5 business days.Please note these are indicative times and can vary based on how far you are from the supplier warehouse and the volume of orders being received. Also note that upgrades or extra accessory additions to your order may require extra time for installation.

• If an EWheels EW-11 mobility scooter is showing LEAD TIME with a number of weeks indicated, the estimated ship out time is that lead time plus standard ship out and transit time indicated in the paragraph above.

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  Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as having a lead time, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as having a lead time.

• If an EWheels EW-11 mobility scooter is showing OUT OF STOCK above, please contact us for more details. You can call us at [xyz-ihs snippet="Live-Chat-three"]

  Please note, we have excellent relationships with our suppliers/manufacturers. If we are showing an item as out of stock, it’s almost certainly the same for other dealers who might not have the most up-to-date information on the websites and may show the item as in stock.

Unfortunately, the way things are nowadays, with delays across the entire supply chain, if you wait until there is no lead time on your scooter, you might end up waiting forever. As soon as new stock comes in, it is assigned to orders that were already placed, sometimes weeks in advance. We don’t know how soon the situation will get better - and it may actually get worse before getting better again.

For this reason, customers are placing their orders as soon as they are able, to be placed on the list for as soon as the next scooters are ready to ship.

• Your scooter will be boxed in cardboard and fastened with the use of tie-downs. We advise you to come prepared with a sharp pair of scissors/knife.
• You can simply cut the cardboard box open, cut the tie downs and roll your scooter off the crate.
• Your scooter will be partially charged, enough to ride it into your home for charging.
• Note the wheels might have some air let out for safety during transit. You should top them up to the pressure recommended by the manufacturer in the user’s manual.
• The seat may be folded down. There will be a lever at the side of the seat allowing you to raise it.
• The tiller may be folded down too. Simply move the tiller into position as per the manual instructions, allowing you to raise it to driving position.
• Mirrors may need to be screwed into the handlebars.

Phone: Call 1-888-233-5563 to speak to a real human!

Live Chat: Click [xyz-ihs snippet="Live-Chat-contact-us"] to speak to a live agent - not a robot.

Email: support@heavydutymobility.com - we aim to respond within 2 business hours.

By our contact form.

• When your scooter arrives, do not sign any forms until you have opened the boxes and ascertained that everything is as it should be.
• If the external boxes are damaged, make sure to note this next to your signature. Make sure to inspect the contents before signing.
• If your scooter is damaged in a way that the entire scooter needs to be replaced, just refuse the entire delivery.
• If your scooter is damaged in a way that a spare part needs to be sent out and installed (eg a broken mirror), accept the delivery, and list any damaged items next to your signature.
• If you find damage after having signed for delivery without any damage notes, this can be really problematic as the shipping company may try to shift the blame onto you. This is why it’s important to check for damage, especially if the outside boxes are damaged.

If your scooter malfunctions, please contact us.

Sometimes we are able to troubleshoot with you over the phone to fix the issue. In other cases, it’s a matter of shipping out a simple part, say if a knob needs replacing, under warranty conditions.

If this does not work, for this scooter, diagnosing is the customer’s responsibility and you might have to hire a technician to identify the fault. Once the fault is identified, a replacement part will be shipped out if under warranty. Installing the part is once again the customer’s responsibility. Please checkout our Afiscooters collection page - these scooters come with a more comprehensive warranty including free labor diagnosing and repairs.

This mobility scooter is covered by a one-year parts warranty by the manufacturer. This not include labor. Please checkout our Afiscooters collection page - these scooters come with a more comprehensive warranty

After the warranty period, you are still welcome to contact us at any time.

Parts are available through us or the manufacturer, though you will be charged for these, it might take significant time, and we can't guarantee EWheels will have the part you need.

If you need someone to install parts or for other labor services, local technicians are available throughout the contiguous USA , at your cost.

Contact us for help finding a tech, or for more details.

Yes, returns are possible. Please see our returns policy.

Though we cannot guarantee for all states and localities, wherever we have put this question to the law enforcement of any particular area, we have always been told that since this mobility scooter is used by and designed for disabled people, it may be ridden on pedestrian sidewalks, as long as this is done within reason.

This means riding at a safe speed where others are around and being considerate of the other users that share the sidewalk.

• Your EWheels EW-11 mobility scooter comes with a unique ignition key, and much like a car, cannot be started without it.
• You can easily attach a motion alarm which is triggered if someone moves the scooter whilst it’s locked. For more information on these alarms, please call us at 1-888-233-5563.
• You can also purchase a GPS tracker which beams the current location of your scooter wherever it is. This way, even if a thief takes your scooter, you and the police can track its exact location.
• It’s best to store your scooter indoors if you’re able to do so.

This scooter’s throttle/accelerator lever can be placed either on the right or left side. Please ask us for this modification before ordering.

With a scooter that has automatic braking which kicks in as soon as you let go of the throttle, you only need one hand to activate the accelerator, drive and stop.

It is also possible to steer the scooter with the same hand you’re using for the throttle lever, though this is a slightly harder way to drive.

• Rain: It’s OK and safe if you get caught in the rain once in a while, or go through an occasional puddle, but you should try to avoid a trip if you know it’s going to rain.
• Snow and ice: We cannot take responsibility for using the scooter in these kinds of weather conditions.
• Cold weather: Fine, though it does negatively impact the battery health and lifetime.
• Wind: Generally not an issue unless very strong winds that could tip the scooter over. If you have a mobility scooter with a canopy, remember, very strong winds can act as a sail to tip over your scooter.
• Hot sun: No issue as far as the scooter is concerned. Remember to take along ample hydration!

This mobility scooter uses maintenance-free batteries which do not need any care until they die, after around 2 years of use.

It’s a good idea to have your scooter checked once a year by a qualified technician.

Call us 1-888-233-5563 to get details on a local technician in your area.

You should also call us or a local tech if you hear strange noises coming out of your scooter.

This scooter will not fit in the vast majority of car trunks. It will however fit on most pickup truck beds.

If you’re planning on transporting your mobility scooter on a pickup truck bed, you’ll probably need a ramp to get the scooter up onto the truck bed.

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• Electric lift: The most common solution is to purchase a platform-style vehicle lift, which sits on your trailer hitch.

  If you don’t have a trailer hitch on your vehicle, you’ll need to have one installed. The platform lowers right down to road level, you ride the scooter onto the platform, secure the scooter with provided straps and then activate a lift which raises the platform a few feet off the ground. You’ll need a vehicle that can take a max tongue weight of at least 500 lbs, so this won’t work for saloon and hatchback vehicles.

  Explore our electric lifts collection.

• Manual Platform: Like an electric lift, this has a platform which sits on your trailer hitch, but this platform does not rise and decened, instead, it has a built-in ramp which flips out, allowing you to roll the scooter up onto the platform.

  You’ll need a vehicle that can take a max tongue weight of at least 500 lbs, so this won’t work for saloon and hatchback vehicles.

  Explore our collection of manual platforms.

• Scooter trailer: This is a full-fledged trailer on its own wheels, which attaches to your trailer hitch.

  There is just one company that designs and produces a trailer specifically for mobility scooters, or you can just get any generic trailer whose specifications match the S4 in terms of weight and dimensions.

  Explore our collection of scooter trailers.